AT&T Universal Card Customer FAQ

To put a hold on your AT&T Universal Card, look for the option within your account online or through the mobile app. This feature allows you to temporarily disable your card to prevent unauthorized transactions while you locate it. If you cannot find your card after putting it on hold, consider reporting it lost to ensure your account's security.

To see your AT&T Universal Card charges, you can log into your online account on the AT&T Universal Card website. Once logged in, navigate to the account summary or transaction history section, where you can view detailed information about your charges, including dates, amounts, and merchant information. You can also access your statements to see past transactions.

We're sorry to hear you're having trouble receiving your new card. It's possible that it may be delayed due to processing times or issues with the postal service. AT&T Universal Card generally processes new cards quickly after issuance, but delivery times can vary. However, without access to your personal account information, we can't provide a specific reason for the delay. For the most precise and accurate information, please use the contact link listed on this page to get in touch directly with AT&T Universal Card. They will be able to check the specifics of your account and give you the reason why your card hasn't been mailed yet.

To redeem your ThankYou Points towards a payment on your AT&T Universal Card, first log into your ThankYou account. Then, navigate to the "Shop All Categories" section and select "Student Loan & Mortgage Payments". Here, you'll see an option to "Pay your Credit Card Bills". Follow the prompts to complete the redemption process. Bear in mind that it’s necessary to have a minimum number of points to use them as a payment, so check if you have enough. The process usually takes 1-3 business days for the payment to post to your account.

While we can't address individual cases, AT&T Universal Card, just like any credit card issuer, may close accounts for a variety of reasons, sometimes even when there is a perfect payment history. These reasons can include changes in your credit score, lower credit utilization, or internal policy changes. However, cardholders are usually provided with a notice. It's possible there may have been an oversight in this case. It's also important to ensure they have your accurate contact information. As we can’t look into individual records, it would be best to contact AT&T Universal Card directly for your specific situation.