AT&T Universal Card Customer Service Issues

I am unable to create an account. The system keeps indicating that my information does not match. I did not receive my December billing statement or an email notifying me that my bill was ready. My information has not changed, as I have been a customer since [redacted]. I was directed to GetHuman and asked for my email, despite being on a landline at [redacted]. I cannot receive texts. If you cannot contact me via landline, please email or call me. I was able to request a mailed bill, but it will take 7-14 days, and my payment is due on Jan. 21. I refuse to pay a late fee without a bill. I expect communication from you just as you expect it from me. If there is suspicious activity on my account, I need to be informed. My email is [redacted].

I have been a loyal customer since [redacted], always paying my bills in full. In September [redacted], there were fraudulent charges on my account for 4 tickets to Texas. AT&T reimbursed me for those, but the 2 Turkish Airlines tickets for $[redacted].20 each were never fully processed, remaining pending. Despite numerous calls and assurances from customer service, the issue persists for 6 months now. Each month, I am on hold while they investigate, only to be disconnected or transferred with no resolution. I've been advised not to pay the ticket amount with interest to avoid being seen as responsible for the error. Even after a call from Monica in Corporate on 02/05/[redacted], the problem persists. I urgently need a resolution to this ongoing situation.

I need assistance regarding a purchase made with my Mastercard. On 1/19/[redacted], I bought hearing aids from Aidion at [redacted] Easton Ave Ste [redacted] Somerset, NJ, paying $[redacted] with my Mastercard. The aids were shipped to [redacted] Universe Blvd T321 Juno Beach, FL [redacted] on 1/30. I received the package in early February with no clear branding, only stating 'Made in China' on the product. The instructions were minimal. I returned the package via FedEx on 2/20, explaining the reasons via email. Despite multiple follow-ups, Aidion seemed unresponsive. After speaking with an Aidion representative in mid-March, I was unable to get any information regarding my order. Given my long tenure as a Mastercard user (card ending in ...[redacted]), I am seeking assistance to potentially get a refund of $[redacted] due to the unresolved situation with Aidion. Thank you, Frank F.

I've been attempting to reach a live representative for over two hours but haven't been successful in getting past the automated system. This issue occurred with both AT&T and Citi customer service lines. I'd like someone from AT&T Universal to reach out to me regarding a missed payment I thought I scheduled for 4/5/21 but may have forgotten to submit. I'm concerned about a potential change in my interest rate and any late fees. We have been loyal customers since [redacted], and I believe this is the first missed payment. Thank you for your assistance.

In early December, I informed Universal Card that I left my card inside my wallet on a flight from Fort Lauderdale to Newark Liberty. I was told a replacement card would be sent within ten business days. However, I have not received the new card yet. I am unable to provide the card number as I don't have the card with me and didn't note down the number. The card is in the name of Robert Cadden and the billing address is: Robert Cadden 34 Ringwood Court Pompton Lakes, New Jersey [redacted].

I have been a loyal AT&T Universal Card customer since [redacted]. Unfortunately, my recent attempts to contact customer service have been unsuccessful. With my wife requiring expensive Alzheimer's treatment at a nursing home, our monthly expenses range from $15,[redacted] to $17,[redacted], which is putting a strain on our finances. In an effort to reduce costs, I am looking to close my AT&T Universal Card account. Any assistance on how to proceed with this would be greatly appreciated. Please note, I am aware that there may be a remaining balance on the account, which I intend to settle once I receive the final bill. Thank you for your help.

I contacted to request a replacement credit card due to mine being worn, despite still functioning well. After being asked for a password, which I haven't used in over 20 years, my account was frozen when I couldn't remember it. After finally recalling the password (dkolding) with difficulty, the call got disconnected mid-process. Upon redialing, I encountered another agent who seemed unaware of the previous interaction. The initial representative was supposed to send a new password to [redacted] but it didn't arrive. Reach me at [redacted]. David B. Kolding - [redacted] Sleepy Hollow Loop - Bismarck ND - Card number: 5[redacted] 2[redacted] - [redacted]

I've been on the phone for an hour without any assistance. What's going on with this card company? I've been attempting to reach an agent regarding a fraudulent company. I need to cancel the payment. I tried calling immediately to stop the payment but received no response. How long will it take to hear back from you? I've been trying to get in touch with your company for over an hour, so I'll wait to see how long it takes you now. -Rose A. Zip Code: [redacted] Card Ending in: [redacted] Customer since: [redacted] What's happened to your agents answering the phones?

I am unsure if I have reached the correct contact. Earlier this year, we discovered unauthorized activity on our card when reviewing the February statement. This card was never used and had a similar issue as our compromised Capital One card. I've informed Equifax, Transunion, and Experian about the breach. Capital One resolved the matter but I suspect our AT&T UNIVERSAL card was also compromised. I contacted AT&T UNIVERSAL to report the incident regarding Tom's card, but we never used the card in the first place. Now, we have received a statement for the past three months with a balance due for a card we never had or used. We lack an account number to reference even to an automated system. It is puzzling to receive statements for a card we don't possess and thus cannot use. I am eager for a resolution, request the removal of the balance, and the cancellation of the phantom card.

On September 6th, I sent payments for both my AT&T and Citi credit cards. Even though I mailed them together to the same address to save on postage, my Citi card was credited on time while my AT&T payment took six days to credit. I contacted customer service today to request the removal of the $29 late fee, but the agent asked irrelevant questions and did not address my concern properly. Despite sending both payments in the same envelope with separate statements and checks, I was unable to get the late charge waived. The charge should be removed from my account ending in [redacted]. It would be appreciated if customer service representatives could communicate clearly without rushing and with understandable accents. Thank you.

I have been able to access my AT&T Universal Card online account for years without any issues. However, recently, I encountered a problem with my password and the reset process. When attempting to reset it, the system asked for credit card details which was unusual. Moreover, the temporary password was being sent to an old telephone number, despite providing a different one in the system. After a frustrating phone call and unhelpful online chat with Citibank, I felt compelled to express my disappointment with the customer service experience. It seemed like they were just interested in gathering more information rather than helping me resolve the password issue. Overall, I am dissatisfied with this experience.

I recently completed a customer survey from State Farm Insurance and found it suspicious. The survey requested minimal information until it asked for complete credit card details and offered products at unusually low prices. Using my Mastercard ending in [redacted], they requested all the digits. This seemed like a scam, and I have no interest in the products; I am more worried about the safety of my information. I suspect others may have received the same survey and shared similar concerns. I hope you investigate this matter further. - Donald E Holt

My AT&T Universal Card, which I've had since [redacted], was compromised by scammers. Unfortunately, I fell victim to the Citibank scam while trying to resolve an issue with my [redacted] card. I suspect they have diverted both my new cards and are waiting for me to activate them. I need to contact someone other than customer service in India, where I believe the scam originated, to ensure my new card is secure. My old card, 5[redacted] 3[redacted], has been canceled, and I'm awaiting the arrival of the new ones. Until this is resolved, my payments for electricity, Amazon, and my MasterCard are on hold. I would greatly appreciate any help with this situation. I aim to stay a loyal Citi MasterCard customer and have taken measures to protect my security information.

I received my April statement for my AT&T Universal Platinum Card ending in [redacted] and noticed three unauthorized charges. I promptly contacted customer service on 4/10 to report the problem. The representative assured me they would investigate. Following their advice, I canceled my old card and received new ones. However, on 4/17, I received a notice that the minimum payment amount was adjusted due to the disputed charges, which was the same as the original bill. I called customer service once more, spoke to another agent, and provided the same details. At the end of the call, I was advised to submit a report online, which I am currently doing. This has been a distressing experience as I have been a cardholder since [redacted] without any previous issues.

I am looking to switch to an account that does not charge foreign transaction fees for my upcoming trip to Europe. Despite being a loyal charter member of the AT&T Universal Rewards Citi Card for 30 years with excellent credit, my online application was instantly denied without explanation. I have been unsuccessful in reaching anyone to clarify the reason for the denial or to explore potential solutions. I have refrained from switching to accounts with higher rewards due to my loyalty to AT&T Universal cards. However, I am frustrated by the lack of assistance and the prospect of receiving a letter too late to secure the new card before my trip.