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ALDO Customer FAQ

Top Answers & How-to Guides

What is ALDO's Phone Number?

The question we are asked most often is about how to talk to ALDO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent ALDO Customer Questions

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Returns and Refunds

What is the return policy?

ALDO's return policy allows returns within thirty days if items are unworn, unused, and in original packaging. A receipt is...
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Can I return shoes purchased online in-store?

ALDO permits returning shoes bought online at select physical stores, making the process easier by eliminating shipping fees....
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What should I do if I receive a defective item?

If a defective item is received from ALDO, one should compile details like the order number and defect description, review the...
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Order and Shipping

How long will it take for my order to arrive?

The delivery time for an ALDO order varies based on the chosen shipping method and the destination. Standard shipping usually...
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Can I track the status of my order?

Customers can track their orders placed with ALDO by visiting the tracking section on the website. Those with an account can...
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Can I cancel or modify my order after it has been placed?

After placing an order with ALDO, customers have a short period to modify or cancel their request. Quick action is necessary as...
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Do you offer international shipping?

ALDO does offer international shipping, but availability varies by location. Customers should check the website for eligible...
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Payment and Promotions

What payment methods do you accept?

ALDO accepts various payment methods including major credit cards such as Visa, MasterCard, and American Express, as well as...
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Are there any discounts or promotions available?

ALDO regularly features various discounts and promotions to enhance customer shopping experiences, including seasonal sales and...
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Are gift cards available for purchase?

ALDO does offer gift cards for purchase, providing flexibility with various denominations. These cards can be used both online...
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Do you offer price matching for shoes?

ALDO does not provide a specific price matching policy for shoes but keeps prices competitive. They offer seasonal promotions...
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Sizing and Care

What is the sizing chart for your shoes?

ALDO offers a detailed sizing chart for shoes that includes measurements for men's and women's sizes in US, UK, and EU formats....
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What is your warranty policy?

ALDO's warranty policy focuses on quality and addresses issues stemming from manufacturing defects, excluding normal wear and...
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What are the care instructions for the shoes?

To care for ALDO shoes effectively, keep them clean, use a damp cloth for leather, and a special brush for suede. Store them in...
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Are there any special care instructions for leather shoes?

To care for leather shoes, regular cleaning with a soft cloth or brush is important. A damp cloth can help with deeper...
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