What are the procedures for reporting a power outage?

Reporting a power outage is an important step in ensuring that the issue is addressed promptly. Typically, AEP provides several methods for customers to report outages efficiently. The most common way to report a power outage is through their official website, where customers can access a dedicated outage reporting section. This online interface usually requires users to enter their account information and the specific details of the outage, such as their address. Alternatively, customers may choose to report outages by telephone. AEP often has a specific phone number dedicated to outage reporting, which is usually available on their website. When calling, customers can follow the recorded prompts to ensure their outage report is logged. In addition to these methods, AEP might offer a mobile application that allows customers to report outages directly from their smartphones. This application not only enables outage reporting but may also provide real-time updates regarding restoration efforts and estimated restoration times. In case of official communications through social media platforms, AEP may share information regarding widespread outages or restoration updates. For the most accurate and detailed guidance on reporting an outage, one should visit AEP's official website for the latest contact information and reporting procedures.