You spend a lot of time building your profile and player up? So what do you do when the play is missing? Here's how you recover your NBA 2K player.
If you have been playing NBA 2K19, you know how frustrating it can be when you lose your MyPlayer. A lot of players accidentally delete the MyPlayer file. It is also possible for your MyPlayer to be deleted if your app crashes while you are playing. Fortunately, it is possible to recover it.
Tips to Recover Missing or Deleted MyPlayer File
Plenty of players have complained about missing or deleted MyPlayer files since it was launched. In most cases, the original file goes missing after a player attempts to play MyCAREER. It can be a huge inconvenience especially for players that have invested a lot of their time and money to build their MyPlayer. Since it is a common problem, 2K has made it easy for players to recover their MyPlayer files. The following tips may help you recover your player.
1. Your MyPlayer may be missing because your account has expired. If that is the case, use your NBA 2K account to log into NBA 2K's website. You will be able to update your account if it is expired
2. Your MyPlayer and other files may appear to be missing if your data is not being completely synched. Go to the option 'Play Now' and let your game sit on the menu. The process may take long depending on how much information is not synced.
3. Check to ensure that you are logged into the right account. Even though this may sound obvious, logging into the wrong account is a common occurrence. If you are not in the right account, log out and log in to the right one.
If you try all these steps and fail to recover your account, you should contact the support team for help. If you want the support team to help you fast, you should provide them with the following information; your Gamertag, whether you participated in the NBA 2K18 prelude, platform, and your email address that is associated with 2K. They may also require you to provide the dates that your save files were last, the dates when the save files were created, and a brief explanation of what happened before the issue occurred.
2K also requires you to create a placeholder file. The file makes it possible to recover your player. When creating your new file, use the following specifications;
Contact the Community
There are plenty of NBA 2K communities. It is easy to find one that can help you solve the problem. Most of the communities have a good relationship with 2K and the 2K support team. Their help may include FAQs, tips, and guides. Getting help from the community is a good idea because you will be interacting with people who have actually gone through the same problems. Interacting with the community is not only informative but also fun. If you are unable to get help from the community, you should contact the support team.
You can reach the 2K support team through their phone number. 2K does not have a toll-free number but when you call, you will be connected to an agent that will help you with your problem. Another great way to reach the customer support team is by reaching out to GetHuman. Explain your problem to the team in as much detail as possible and they will help you find help. You can contact GetHuman through their phone number or seek online help. GetHuman helps millions of people with their concerns every year.
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