Can I upgrade my 23andMe kit to include additional reports?
Asked 2 years ago
In general, individuals who have already purchased a 23andMe kit may be interested in upgrading their service to include additional reports, such as health or ancestry features. 23andMe typically offers the option to upgrade from a basic ancestry report to a more comprehensive health report, depending on the package selected at the time of purchase. However, the specifics of this process may depend on the current offerings available on the 23andMe website. Customers should note that upgrades may not apply retroactively to past kits if the kit does not specify upgrade compatibility. It is advisable to regularly check the official 23andMe website for the most up-to-date information regarding available upgrades and any potential limitations. Additionally, the site often provides detailed instructions on how to proceed with upgrading a kit or accessing new reports.
If you need to call 23andMe customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Find a list of many popular 23andMe questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.