What if my flowers arrive damaged?

If your flowers arrive damaged, 1-800-FLOWERS.COM understands how disappointing this can be, especially when you are sending them as a gift or using them to brighten your own space. It is important to address the situation promptly. Generally, the first step is to inspect the flowers immediately upon arrival and take clear photographs of any damage. This documentation can be helpful for resolving the issue. After assessing the condition of the flowers, you can refer to the website for guidance on the next steps. Typically, 1-800-FLOWERS.COM has policies in place for situations involving damaged items. They often offer options such as a replacement bouquet or a refund, depending on the circumstances and the specific policy in place at the time. If you have questions about these policies or the procedures to follow, the website may provide additional information or contact details. It is advisable to act quickly to ensure that your concerns are addressed efficiently. Providing as much information as possible will help facilitate a satisfactory resolution.