Why should I comment about customer care at 202-663-1225?
First, as customers we can all benefit by learning from each other. Any information you find here that is helpful was provided by another US Dept. of State - Visa Department customer.
Second, we need to keep companies like US Dept. of State - Visa Department in check. If there is a common problem or complaint related to customer service, we need to make each other aware, and ensure that they are listening.