How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Starry phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for the next representative.
Here is how our research team describes the way the Starry phone system greets you: Thanks for calling Starry Internet. Please wait while we pull up your records. If this phone number is not the number associated with your account, stay on the line. We'll connect you with an expert shortly.
Below are some clips we've found from Starry's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Starry Internet.
Please wait while we pull up your records. If this phone number is not the number associated with your account, stay on the line.
We'll connect you with an expert shortly."
Excerpt from a call with Starry
Saturday, February 3, 2024 6:07 PM
What are the hours and when should I call?
Starry operates the call center for this 888-231-9403 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Starry phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Starry staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Starry is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Starry is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Starry staffs the call center well on Thursday.
Why call this Starry number?
Below is a sample of recent calls to Starry, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about charges: "What what is it that you guys you're charging me?"
- From a call lasting 51m 18s , Jan 12, 2024 11:59 PM
Conclusion and closing notes
This is Starry's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Starry agent. This phone number is Starry's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-231-9403 include and other customer service issues. Rather than trying to call Starry first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Starry has 1 phone number. It's not always clear what is the best way to talk to Starry representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Starry. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Starry. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.