A:Not at this number; hours here are Mon-Fri 7am-8pm, Sat-Sun 8am-5pm EST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Speedway below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Speedway phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from Speedway's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. You have reached Speedway. Our prepaid card business hours are Monday through Friday, eight thirty AM to five thirty PM.
Did you know you can check your card balance online at w w w speedway dot com?
If you wish to use our automated system to check the balance of your prepaid card, card, press one now.
If you would like to speak with the next available credit customer service agent, press three now.
Please hold while you're transferred to a credit customer service representative.
Thank you for calling. All of our representatives are assisting other callers at this time.
Your call is very important to us, Please stay on the line, and your call will be handled in the order it was received."
Excerpt from a call with Speedway
Monday, January 8, 2024 6:07 PM
They may ask your reason for calling (instead of a menu)
"Hello. You have reached Speedway. Our prepaid card business hours are Monday through Friday, eight thirty AM to five thirty PM.
Did you know you can check your card balance online at w w w dot speedway dot com?
You wish to use our automated system to check the balance of your prepaid card, press one now.
If you would like to speak with the next available credit customer service agent, press three now.
Please hold while you're transferred to a credit customer service representative.
Thank you for calling.
Good morning. And thank you for calling Speedway Credit Call Center. How can we help you today, please?"
Excerpt from a call with Speedway
Thursday, January 11, 2024 3:17 PM
The first phone menu
"For all other customer care inquiries, press five.
Thank you for calling customer care. Please choose for questions regarding the Speedway rewards program to include passcode resets, press one.
For questions regarding Speedway credit transaction issues, press two."
Excerpt from a call with Speedway
Friday, June 14, 2024 11:03 AM
What are the hours and when should I call?
Speedway operates the call center for this 800-643-1948 phone number Mon-Fri 7am-8pm, Sat-Sun 8am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 764 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Speedway call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Speedway phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Speedway staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Speedway is Saturday.The most busy day to call is Tuesday, which averages 335% more phone calls by comparison.Again, this is based on a sample of 764 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
At Speedway, we offer a variety of convenient and secure payment methods to cater to our customers' preferences. We accept major credit cards, including Visa, MasterCard, American Express, and Discover, allowing for hassle-free transactions at our locations. Additionally, Speedway also accepts contactless payments through digital wallets such as Apple Pay and Google Pay, enabling a quick and seamless checkout experience. Our goal is to provide customers with flexibility and ease when it comes to making payments, so we also accept Speedway gift cards as a form of payment. Whether you prefer to pay with your preferred credit card, digital wallet, or Speedway gift card, we have you covered at Speedway.
Speedway's policy on returns and refunds is customer-oriented and hassle-free. If you are not completely satisfied with your purchase, Speedway accepts returns within 30 days of the original purchase date. To be eligible for a refund, the item must be in its original condition with the receipt. For fuel purchases, refunds can only be processed if the fuel has been contaminated or if there was an error in the fuel grade. Speedway also offers refunds for defective merchandise within 30 days, with proof of purchase. In case of returns without a receipt, Speedway issues store credit at the current selling price. Contact customer service or visit the nearest Speedway store for any further inquiries or assistance regarding returns and refunds.
Yes, Speedway regularly offers promotions and coupons to provide customers with great savings and rewards. Our promotions vary based on location and season, so it’s best to check our website or mobile app for the most up-to-date offers near you. To access these deals, simply sign up for our Speedy Rewards program and start earning points on your purchases. With Speedy Rewards, you can save money on fuel, merchandise, and even car washes. Additionally, we frequently run limited-time promotions and giveaways, such as free coffee or discounted snacks. Don't forget to follow us on social media or subscribe to our newsletter to stay informed about our latest promotions and exclusive discounts.
Click the link above to get answers to just about any Speedway customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Speedway, and their purpose. Are any of these similar to the reason you are trying to call?
Rewards account assistance: "How do I change my reward thing so I can get my rewards when I go, like, to the store?"
- From a call lasting 8m 17s , Jun 22, 2024 6:45 PM
Location complaint: "I have a complaint about the Speedway in Henderson, North Carolina."
- From a call lasting 3m 49s , Jun 17, 2024 12:59 PM
Issues with redeeming points: "I paid fifty two thousand points for two twenty five thousand gift cards but had issues redeeming them."
- From a call lasting 2m 34s , Jun 6, 2024 1:06 PM
Unexplained extra charges: "Every time I go buy something at Speedway, I find there is a dollar charge extra and this happened multiple times with separate charges on my card for no apparent reason."
- From a call lasting 18m 31s , Apr 2, 2024 7:50 PM
Hold on card issue: "I'm trying to figure out why I have a hold on my card when I've used it at Speedway before."
- From a call lasting 10m 17s , Apr 1, 2024 8:52 PM
Rewards points disappeared: "I had, like, over forty seven thousand points, now it's telling me I got nothing."
- From a call lasting 6m 7s , Mar 14, 2024 4:18 PM
Issue with credit card charge: "I was overcharged at Speedway in Florence, and the refund never came back to my card."
- From a call lasting 2m 3s , Mar 8, 2024 11:54 PM
Reset PIN number: "I would like to reset my PIN number."
- From a call lasting 2m 51s , Feb 27, 2024 9:45 PM
More Speedway Customer Service Contacts
There are of course other ways to contact Speedway customer service besides the phone. Below we list the best ones, by medium.
Use this link to submit your customer service issue online
As a last, sometimes only, resort- Speedway customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Speedway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Speedway agent. This phone number is Speedway's best phone number because 1,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-643-1948 include and other customer service issues. Rather than trying to call Speedway first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Speedway has 2 phone numbers. It's not always clear what is the best way to talk to Speedway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Speedway. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Speedway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.