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Parts-Express.com Customer FAQ

Top Answers & How-to Guides

What is Parts-Express.com's Phone Number?

The question we are asked most often is about how to talk to Parts-Express.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a physical store location?

No, Parts-Express.com is an online-only retailer and does not have a physical store location. As an e-commerce platform, we prioritize...
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Payment

What payment methods do you accept?

We offer a variety of convenient payment options to cater to our customers' preferences. At Parts-Express.com, we accept major credit...
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Returns

What is your return policy?

Our return policy at Parts-Express.com is customer-friendly and hassle-free. We understand that sometimes products may not meet your...
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Shipping

Can I track my order?

Yes, you can track your order on Parts-Express.com. Once your order has been processed and shipped, you will receive a tracking number...
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How long does shipping typically take?

Shipping times can vary depending on several factors, such as the destination, shipping method, and product availability. However,...
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Do you offer international shipping?

Yes, we offer international shipping to customers worldwide. At Parts-Express.com, we understand the importance of reaching customers...
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Promotions

Are there any discounts or promotions available?

Yes, there are various discounts and promotions available at Parts-Express.com. We frequently offer special deals and promotions on...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but it is essential to act promptly. If you wish to cancel or modify...
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Warranty

What is your warranty policy?

Our warranty policy at Parts-Express.com ensures that all products we carry are covered by the manufacturer's warranty. We stand behind...
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Bulk Pricing

Do you offer bulk pricing for larger orders?

Yes, Parts-Express.com offers bulk pricing for larger orders. We understand that some customers may require a larger quantity of products...
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Backorders

What is your process for backordered items?

When an item is backordered at Parts-Express.com, we follow a streamlined process to ensure timely delivery. Firstly, we provide an...
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Location

Do you have a physical store location?

No, Parts-Express.com is an online-only retailer and does not have a physical store location. As an e-commerce platform, we prioritize...
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Help me with my Parts-Express.com customer service issue

Ask any question you have about Parts-Express.com customer service. We will do our best to get you answers right away.
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