Duolingo Customer Care on Twitter

Getting Duolingo's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 2 hours
Best time to tweet: ~1:15pm
#3 of 3 contacts
408 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Duolingo

hello i get this problem everytime i try to do the practice test and i have my camera a...
Je suis abonn*e mais je n’ai plus acc*s aux le*on de mon niveau je dois recommencer * z*ro
I'm sure that I have followed all the rules during the test and no response has been r...
My Test is invalid due to reading a response which I'm sure that I have followed all t...
I have a problem with my account, I can 't login on a web browser as I don't have my ac...
The Shopping Course teaches you way too many words way too quickly. It's pretty stressf...
Good Morning,**I have just received my English Test results and I am slightly confused...
Letzte Nacht habe ich die Diamantliga auf Platz * abgeschlossen, habe aber den Titel...
I sent an invite to a friend via discord and she joined with it, but it took her direct...
I want to pay for pro using my credit card, not involving apple. I am not going to pay...
Please help and answer the following questions for me?each day I work on the lessons an...
Hey! *My account has been blocked, I request you to unblock my account so that I can ta...
Seitdem ich duolingo plus nutze werden meine verdienten Gems nicht mehr angezeigt. Auch...

Get help with my issue

Duolingo Twitter-based Customer Help - Stats

Twitter @ Handle@duolingo
Call-back availableNO
Best hours24 hours
Right time to tweet them1:15pm
Expected reply tweet2
Issue turnaround time2
Rank (amongst all ways to contact)3
Legibility of messaging89%
Customer service rating85%
Customer votes408
Information last updatedWed Oct 20 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Duolingo Customer Service through Twitter

Duolingo is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Duolingo will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Duolingo your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Duolingo that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Duolingo's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Duolingo

Of the 3 way(s) to get in touch with Duolingo, customers like you claim that the best one is the Online Help option. From this page you can easily access all the possible contact information options for Duolingo as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Duolingo? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Duolingo

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