Duolingo Customer Care on Twitter

Getting Duolingo's Attention on Twitter by GetHuman

@duolingo
Customer Twitter Account
Usually replies within: 3 hours
Best time to tweet: ~3:45pm
#3 of 3 contacts
385 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Duolingo

No tengo ninguna subscripc i*n con ustedes. Pero si me cobraron **.** ya tengo un caso...
Please cancel my subscription. I only wanted the **-day trial. Please email me a confir...
I am a teacher. I do not remember signing up for duolingo. I may have years ago. It wil...
The subscription for plus is not set up on my Apple ID but in my app it says it will ch...
Hi, I have loved your program for years now (and I tell as many people about it as I ca...
Hello,*I have an account at Duolingo. I have an app as well however I cannot get into t...
I think I might have signed up for a DUOLINGO Plus Free Trial by mistake. Please tell m...
My account stopped working for over a week now. I've filed a BugID: Reference number...
My duolingo english test was declined * times and the second time i got no email . I wa...
Your program is not giving me credit for completed lessons. I have to repeat the. IT ch...
We ordered products from an ad that appeared on the Duolingo Portuguese course. It was...
I took the Duolingo English test and no matter what I try they will not accept my Greek...
There is a glitch in the program. I have typed the correct answer ten* times. It states...

Get help with my issue

Duolingo Twitter-based Customer Help - Stats

Twitter @ Handle@duolingo
Call-back availableNO
Best hours24 hours
Right time to tweet them3:45pm
Expected reply tweet3
Issue turnaround time8
Rank (amongst all ways to contact)3
Legibility of messaging92%
Customer service rating82%
Customer votes385
Information last updatedMon Oct 26 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Duolingo Customer Service through Twitter

Duolingo is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Duolingo will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Duolingo your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Duolingo that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Duolingo's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Duolingo

Of the 3 way(s) to get in touch with Duolingo, customers like you claim that the best one is the Online Help option. From this page you can easily access all the possible contact information options for Duolingo as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Duolingo? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Duolingo

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