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DocuSign Customer FAQ

Top Answers & How-to Guides

What is DocuSign's Phone Number?

The question we are asked most often is about how to talk to DocuSign customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I store my documents securely on DocuSign?

Yes, you can store your documents securely on DocuSign. DocuSign employs industry-leading security measures to ensure the safety and...
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Mobile Device

Can I use DocuSign on my mobile device?

Yes, DocuSign can be easily accessed and utilized on mobile devices. The DocuSign mobile app is available for both iOS and Android...
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File Formats

What file formats does DocuSign support?

DocuSign supports a wide range of file formats to ensure seamless document management. The platform is capable of processing files...
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Customization

Can I customize the email message that accompanies the document?

Yes, you can customize the email message that accompanies the document when using DocuSign. Personalizing the email message allows...
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Document Tracking

Can I track the progress of a document that I have sent?

Yes, you can track the progress of a document that you have sent using DocuSign. Once you have sent a document for signature, you will...
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Legal Binding

Is my electronic signature legally binding?

Yes, your electronic signature is legally binding. DocuSign meets the highest industry standards and adheres to multiple global regulations...
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Document Storage

Can I store my documents securely on DocuSign?

Yes, you can store your documents securely on DocuSign. DocuSign employs industry-leading security measures to ensure the safety and...
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Help me with my DocuSign customer service issue

Ask any question you have about DocuSign customer service. We will do our best to get you answers right away.
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