Toll-free · 24 hours, 7 days · Must choose an option 1-7. · Rental cars, press 1. Cruises, press 2. Travel with a group, press 3. Travel within the US, press 4. Travel with Canada, press 5. All other international travel, press 6. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Costco Travel below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Costco Travel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Costco Travel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Costco Travel. For rental car, press one.
For cruises, press two."
Excerpt from a call with Costco Travel
Wednesday, January 17, 2024 6:09 PM
The first phone menu
"Thank you for calling Costco Travel. Please note that Costco Travel will be closed on Memorial Day.
We will reopen the following day during normal business hours.
For rental cars, press one.
For cruises, press two.
For travel with a guided group, press three.
For travel within the United States, press four."
Excerpt from a call with Costco Travel
Friday, May 24, 2024 10:42 PM
After you press 2
"For travel with a guided group, press three.
For travel within the United State to make a new booking, press one."
Excerpt from a call with Costco Travel
Friday, May 3, 2024 12:46 PM
After you press 6
"To return to the previous menu, press the pound key.
For travel insurance or if you're in need of in for Mexico, Costa Rica, or all other Central and South America destinations, press one.
For the Caribbean, including Puerto Rico, press two."
Excerpt from a call with Costco Travel
Wednesday, March 20, 2024 11:02 PM
What are the hours and when should I call?
Costco Travel operates the call center for this 866-921-7925 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 713 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Costco Travel call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Costco Travel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Costco Travel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Costco Travel is Sunday.The most busy day to call is Tuesday, which averages 67% more phone calls by comparison.Again, this is based on a sample of 713 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
I needed help booking a cruise, but I wanted to ensure that I would get the discounted cruise rate I was supposed to get as a Costco Travel member. I've never gone on a cruise before, but I've heard a lot about them and figure that with a little bit of a discount this might be something worth checking out. Of course, I had a lot of questions which is why I also thought I should call Costco to talk to someone about the cruise before booking it. This way I made sure that I knew what I was getting into.
Of course, I figured that it might be a long wait to talk to someone because Costco probably has millions of travel members. While not everyone needs a cruise, there are probably many people who call the travel number to get help with cruises and travel both domestic and international. Therefore, I waited until the start of my lunch break and then kicked back expecting to be left on hold for awhile. To my surprise, it only took me a few minutes to get to someone which makes me even more impressed by what Costco can offer.
When I called, I was greeted by an automatic voice that said, "Thank you for calling Costco Travel." It then gave me a list of options that included, "For rental cars, press 1. For cruises, press 2. For travel with a guided group, press 3. For travel within the United States, press 4. For travel within Canada, press 5. For all other international travel, press 6. For travel insurance, or if you are in need of in-travel or post-travel assistance, press 7." For a second I paused since the cruise might take me outside of the US technically, but then I figured that since there was a cruise option it was best to go straight to it.
The voice assistant then told me, "To make a new booking, press 1. For existing bookings, press 2." I pressed 1 and once again had two more options which were, "For Azmara, Regent 7 Seas, or River Cruises, press 1. For all other cruise lines, press 2." I was looking at an Azmara cruise, so I pressed 1 and then very upbeat music started playing. It only played for maybe ten seconds and then a customer service agent picked up the phone. The short wait time was amazing, and I was on the phone with a representative in less than three minutes altogether. They did have a bit of an accent, but when I asked them to speak clearly they obliged and we were able to cover all my questions before booking the cruise.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Costco Travel
If you have time to do a bit of reading before you call Costco Travel, we recommend you read over some of our problem-specific articles.
Costco Travel is a specialized online travel agency that offers exclusive deals and discounts to Costco members. It provides a wide range of travel services, including vacation packages, cruises, rental cars, and hotel bookings. Costco Travel aims to provide its members with exceptional value, quality, and reliability in their travel experiences. By leveraging the buying power of Costco, they negotiate competitive prices and added benefits, such as room upgrades and onboard credits, to ensure a more affordable and rewarding travel experience for their members. Whether planning a family vacation, romantic getaway, or business trip, Costco Travel offers a convenient and cost-effective platform to research, book, and manage all travel arrangements with unparalleled customer service and savings.
Yes, Costco Travel offers travel insurance for added peace of mind during your trip. They understand that unexpected circumstances can disrupt travel plans, and their insurance coverage is designed to protect you against these uncertainties. With their trusted partners, Costco Travel provides comprehensive travel protection plans that include coverage for trip cancellation and interruption, emergency medical expenses, baggage loss, and more. Whether you're going on a domestic or international trip, they have insurance options to suit your needs. By purchasing their travel insurance, you can travel with confidence knowing that you have financial protection in case of unforeseen events.
Costco Travel offers a wide variety of travel packages to suit different preferences and budgets. They provide packages for various types of travel, including vacation packages, cruises, rental cars, flights, and hotels. Vacation packages cover popular destinations worldwide and include accommodation, transportation, and sometimes even activities or tours. These packages can be customized to include specific preferences like all-inclusive resorts or themed vacations. Costco Travel also offers cruises from major cruise lines, catering to different itineraries and durations. Customers can book flights from major airlines as well as rental cars at competitive prices. Additionally, Costco Travel partners with top hotel chains to offer discounted rates and exclusive benefits to its members. With such an extensive range of travel packages, Costco Travel aims to cater to the diverse needs and desires of its customers.
Click the link above to get answers to just about any Costco Travel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Costco Travel, and their purpose. Are any of these similar to the reason you are trying to call?
Reporting food poisoning: "I got food poisoning, and I just ended up in the emergency room."
- From a call lasting 38m 23s , Sep 11, 2024 3:31 PM
Bereavement discount inquiry: "I'm just calling to see if they offer a bereavement discount."
- From a call lasting 6m 8s , Sep 10, 2024 12:38 AM
Inquire about vacation packages: "I would like to ask for some help with booking a vacation, to see what packages you guys have in the Caribbean."
- From a call lasting 17m 50s , Sep 9, 2024 6:02 PM
Make a reservation: "I'd like to make a car reservation and a hotel reservation."
- From a call lasting 24m 16s , Sep 7, 2024 4:30 PM
Inquiry about cruise details: "I'm looking for the membership number for my order."
- From a call lasting 15m 38s , Aug 23, 2024 2:14 PM
Information about why customers call Costco Travel is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Costco Travel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Costco Travel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Costco Travel agent. This phone number is Costco Travel's best phone number because 8,112 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-921-7925 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Costco Travel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Costco Travel has 2 phone numbers. It's not always clear what is the best way to talk to Costco Travel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Costco Travel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Costco Travel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
