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Charles & Marie Customer FAQ

Top Answers & How-to Guides

How do I Contact Charles & Marie Customer Service?

The question we are asked most often is about how to talk to Charles & Marie customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a loyalty program?

Yes, we offer a loyalty program at Charles & Marie! Our loyalty program is designed to reward our valued customers for their continued...
Ask any question you have about Charles & Marie customer service, get an answer now.
Contact Charles & Marie customer service

Ordering

How do I place an order?

To place an order, simply browse our online store and select the items you wish to purchase. Add them to your cart and proceed to checkout....
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Returns

What should I do if I receive a damaged item?

If you receive a damaged item from Charles & Marie, please contact our customer service team immediately. Provide details about the...
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What is your return policy?

Our return policy at Charles & Marie is designed to ensure customer satisfaction. If, for any reason, you are not completely satisfied...
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About

What is Charles & Marie?

Charles & Marie is an online store and lifestyle brand that offers a unique selection of modern home decor, accessories, and innovative...
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Payment

What payment methods do you accept?

We accept various payment methods to provide convenience to our customers. At Charles & Marie, you can make a purchase using major...
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Shipping

Do you offer international shipping?

Yes, we offer international shipping. At Charles & Marie, we understand that our customers come from all over the world and we want...
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Tracking

Can I track my order?

Yes, you can easily track your order with Charles & Marie. Once your order is shipped, you will receive a confirmation email with a...
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Gift Wrapping

Do you offer gift wrapping services?

Yes, Charles & Marie offers exceptional gift wrapping services! We understand the importance of beautifully presenting gifts, so we...
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Privacy

What is your privacy policy?

Our privacy policy at Charles & Marie is designed to ensure the confidentiality and protection of our users' personal information....
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Promotions

Are there any discounts or promotions available?

Yes, Charles & Marie frequently offer discounts and promotions on their products. These discounts can range from a fixed percentage...
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Loyalty Program

Do you have a loyalty program?

Yes, we offer a loyalty program at Charles & Marie! Our loyalty program is designed to reward our valued customers for their continued...
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Help me with my Charles & Marie customer service issue

Ask any question you have about Charles & Marie customer service. We will do our best to get you answers right away.
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