Zynga is a developer and provider of games that are played on social media, of which Farmville and Words With Friends are the best-known. With millions of players worldwide, it isn't surprising that Zynga gets a lot of requests for customer service.
Players of Zynga games should be aware that Zynga only offers phone-based customer support for billing questions. If you don't have a billing question, you will need to seek help through other methods including visiting your game's help center or submitting an online request for support.
While Zynga games are free to play, the company offers a VIP subscription to its games, which allows you to unlock perks and benefits, including additional game features. You may also be able to purchase in-game bonuses, such as extended playing time and other virtual items that can improve your scores.
There are no other issues for which Zynga provides phone-based customer support. If you have another issue, you'll need to request support online through your game's help page.
If you make a purchase or order a subscription through Zynga and you have issues with what you were charged or are being charged, you can call Zynga between 5:00 AM and 11:00 PM, Monday to Sunday, Pacific Time.
Zynga has two phone numbers, one for North American callers and another for those outside North America. Phone-based customer service is only offered in English.
Before calling Zynga, make sure that you have relevant documentation handy. This means that you have copies of invoices, credit card statements or billing confirmations in front of you so that you can work through your issues with the Zynga customer service representative.
Finally, ensure that you have some way of taking notes during your call. This information can come in handy if you have to escalate your case.
Many Zynga players wish that Zynga would offer phone-based customer support for more than just billing issues. Those that have called Zynga have complained that their billing issues are not always resolved in a timely manner and that this can become very frustrating.
Zynga phone-based customer support can only be used to resolve billing questions. Other issues must be handled through Zynga's online help center and consumer support forms.
Issues that require technical support, questions about game play, or appealing banned or suspended accounts cannot be resolved over the phone. You must work through Zynga's online channels.
If you get off the phone with Zynga customer service and feel as though your billing issue was not resolved, don't give up. You may still have some options.
First, review the notes you took during your call. If you did not take notes, jot down or write out what you remember from your conversation. This process can help you identify areas of misunderstanding or miscommunication. Knowing where the first conversation went wrong will make it easier for you to get a resolution from the next customer support representative that you speak to.
Call Zynga back. Customer service representatives have different levels of training and experience. The next person you speak to might be in a better position to understand your issue and resolve it.
If phone calls don't work, you could try contacting Zynga through its help center. This is often easiest if you do it within the game you are playing. If you can't get into the game, visit Zynga's website. Click on the help center link, select your game, and follow instructions for connecting to customer support.
Zynga customer support does have a presence on Twitter, but much of the support given directs users to Zynga's online support center. If you are having difficulty accessing the correct support page on Zynga's website, asking Zynga's Twitter staff may be a good way to get some direction.