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Yellow Pages Customer Service

Phone Number & Getting a Rep

Yellow Pages Customer Service number

800-479-2977
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this Yellow Pages number?

A:Keep saying "Customer Service"
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Yellow Pages Customer Service?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

All Yellow Pages customer service contact information

This is the #1 most popular Yellow Pages phone number out of 1. Click above to go back to the main customer service number and other contact information, including Yellow Pages email addresses, twitter handles, and live chat options.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Yellow Pages phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Keep saying "Customer Service"
Here is how our research team describes the way the Yellow Pages phone system greets you:  Current client, press 1. Want to work with us, press 2. Order a copy of the Yellow Pages or have a question about your delivery, press 3. Cannot help you with technical support.
Below are some clips we've found from Yellow Pages's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling The Real Yellow Pages, a Thrive Inc brand. We're glad you called, and we look forward to helping you. We may record or monitor this call for quality control, training, and other business purposes. You may receive an email after this call to rate our service. Please take a few minutes and tell us how we're doing. If you're a current client, please push one. If you're interested in working with us or learning more about Thrive, great. Hit two. If you would like to order a copy of The Real Yellow Pages, or have a question about your delivery, please press three."
Excerpt from a call with Yellow Pages
Thursday, October 24, 2024 8:16 PM

What are the hours and when should I call?

Yellow Pages operates the call center for this 800-479-2977 phone number 24 hours, 7 days.  The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Yellow Pages phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Yellow Pages staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Yellow Pages is Tuesday. The most busy day to call Yellow Pages is Monday.  Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday. 

The best time to call

In summation, the best day to call Yellow Pages is Tuesday.  This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Yellow Pages staffs the call center well on Tuesday.

Why call this Yellow Pages number?

Below is a sample of recent calls to Yellow Pages, and their purpose. Are any of these similar to the reason you are trying to call?
Update advertisement details: I'm just like, you know, I'm not seeing it shows up.
Taken from a call on Monday, November 11, 2024 11:33 PM

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