Xfinity Order New Service

Phone Number & Getting a Rep

Xfinity Order New Service number

866-202-2708
Toll-free·Calls Order New Service·See main phone number & contact info
Q:

How do I talk to a human at this Xfinity number?

A:Press 2
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Xfinity Order New Service?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday.

All Xfinity customer service contact information

This is the #2 most popular Xfinity phone number out of 2. Click above to go back to the main customer service number and other contact information, including Xfinity email addresses, twitter handles, and live chat options.

More Xfinity Customer Phone Numbers

Customer Service

800-934-6489
Main phone number · Toll-free · Mon-Sat, 7 AM to 9 PM · Press 0# until someone picks up · Enter or say the ZIP code where you have or want service.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Xfinity phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2

What are the hours and when should I call?

Xfinity operates the call center for this 866-202-2708 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 13,215 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Xfinity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Xfinity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Xfinity is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 13,215 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Xfinity is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Xfinity number, but it is also the day with the shortest hold times.
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