WellPoint Customer Service

Phone Number & Contact Info

WellPoint's Best Phone Number

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How do I talk to a live human at WellPoint?

A:Calling this WellPoint number should go right to a real human being

Does WellPoint offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this WellPoint phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this WellPoint number should go right to a real human being
In fact, much of this information on this page is superfluous because this WellPoint phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

WellPoint operates the call center for this 317-488-6000 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 90 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WellPoint phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WellPoint staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call WellPoint is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 90 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call WellPoint

In summation, the best day to call WellPoint is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that WellPoint staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call WellPoint

If you have time to do a bit of reading before you call WellPoint, we recommend you read over some of our problem-specific articles.

What are the premium payment options for WellPoint?

WellPoint offers several premium payment options to ensure convenience for its members. Members can choose to pay their premiums through various methods. Electronic funds transfer (EFT) allows automatic deductions from a bank account, ensuring a hassle-free and consistent payment process. WellPoint also accepts payments made via credit or debit cards, allowing members to make payments online or over the phone. For those who prefer traditional methods, members can also opt for personal checks or money orders sent by mail. WellPoint understands the importance of flexible payment options and strives to meet the diverse needs of its members by providing multiple ways to pay premiums conveniently and securely.

Does WellPoint offer coverage for prescription medications?

Yes, WellPoint does offer coverage for prescription medications. We understand the importance of access to affordable and necessary medications for our members. WellPoint provides a comprehensive pharmacy benefit program through our network of pharmacies. With our coverage, members can fill their prescriptions at participating retail pharmacies or through mail-order services. We offer various prescription plans that cater to the unique needs of our members, including generic and brand-name medications. Our coverage includes both short-term and long-term medications, ensuring that appropriate treatment options are available. WellPoint is committed to supporting the health and well-being of our members, and our prescription medication coverage is a crucial aspect of our comprehensive healthcare offerings.

Top WellPoint customer service problems

Click the link above to get answers to just about any WellPoint customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is WellPoint's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WellPoint agent. This phone number is WellPoint's best phone number because 540 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 317-488-6000 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call WellPoint first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, WellPoint has 1 phone number. It's not always clear what is the best way to talk to WellPoint representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for WellPoint. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WellPoint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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