US Postal Service Technical Support Phone Number

What It's Like to Call US Postal Service Phone Number 800-344-7779

By Adam Goldkamp

Oct 30, 2023

Before calling this number, you should know that it's meant to be used for insurance claims, problems with shipping labels and damages to mail. It is not meant to be used for general questions or informational assistance.

As such, this number's automated system really doesn't understand certain commands, and you'll have to be careful with what you ask it. When I called, the system initially told me I could get four free COVID tests delivered to my home at no cost if I wanted to place an order. It mentioned that I could also report service issues or learn about service alerts, or I could remain on the line for assistance.

When I chose to remain on the line, I was taken to the technical support area of the system and asked if I was calling about how-to information. I said yes, thinking that would give me a chance to ask my planned question about media mail. However, I was only given the choice of creating a click-and-ship label or filing an insurance claim. Without any real options, I went to the insurance claim menu to see if I could get anything sorted out.

At this point, the system gave me some information on filing a claim and said it could send me a text message with information on filing a claim if I wanted. I agreed and provided my phone number, and the system sent me a message with a working link within a minute. The system then asked if anything else could be done to assist me, and I mentioned that I'd like to speak to someone.

However, the system informed me that all customer service representatives were assisting clients, and I would have to wait more than 30 minutes for the next available employee. With that being the case, I opted not to wait and hung up.

Overall, I thought there were some good things here, but also room for improvement. I did like how the system gave you a warning if you wouldn't be able to get your case solved right away; it seemed like the system was actively discouraging people from wasting time if they could solve things another way. I also liked that the information provided was accurate and useful for filing a claim.

I didn't like how it's impossible to use this number for information if you aren't calling about a claim or damaged mail. I get that the post office is worried more about damaged mail, but even an automated message with information would be quite helpful. As it is, you need to know what you're calling about before you dial.

If I did, I'd use this number with no hesitation. As it is, I'd call if I knew for sure where I needed help; I'd wait or pass if I wasn't certain of what the issue might be.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

US Postal Service's 800-344-7779 Technical Support Number

This US Postal Service phone number is ranked #4 out of 6 because 379,728 US Postal Service customers tried our tools and information and gave us feedback after they called. The reason customers call 800-344-7779 is to reach the US Postal Service Technical Support department for problems like Track a Package, Missing Package, Change of Address, Problem With a Delivery, Refund a Charge. As far as we can tell, US Postal Service has call center locations in Michigan or California and you can call during their open hours Mon-Fri 8am-8:30pm, Sat 8am-6pm EST. US Postal Service has 6 phone numbers and 11 different ways to get customer help. We've compiled information about 800-344-7779 and ways to call or contact US Postal Service with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling US Postal Service

Calling US Postal Service at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-344-7779. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when US Postal Service Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than US Postal Service Once on the phone with US Postal Service's Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting US Postal Service in General

While 800-344-7779 is US Postal Service's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-275-8777 is their best customer phone number overall, and we have put together a comparison of their 11 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach US Postal Service help by calling them, is that other customers give their customer support at this number a 51% score for their communication skills and a 52% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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