Toll-free · Just stay on the line. For internet support. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this UMR phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dial ext. 4112189 for flexible benefits questions
Below are some clips we've found from UMR's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling UMR.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider, or a member?
Just say provider or press one, member or press two."
Excerpt from a call with UMR
Tuesday, January 30, 2024 4:26 PM
They may ask you to say or enter information
"Thank you for calling UMR.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider?
Or a member?
What type of coverage are you calling about? Medical, vision, Tell me which of the following you're calling for.
You can say benefits and eligibility fax, claims fax, your mailing address, or I have a passcode."
Excerpt from a call with UMR
Tuesday, March 26, 2024 9:21 PM
The first phone menu
"Thank you for calling u m
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
Okay. And what type of service are you calling about?
Medical, prior authorization, dental, vision, disability, nurse line, or for consume Please hold while your call is transferred.
To avoid long wait times, visit u m r dot com to submit authorization, submit clinical, and check case status on our newly enhanced prior authorization portal.
You no longer need to call for case status, case initiation, or fax clinical.
Everything can now be done on our prior auth portal at u m r dot com.
Thank you for your patience.
If you're a member, press one.
If you're a provider, press two."
Excerpt from a call with UMR
Saturday, March 16, 2024 2:28 PM
What are the hours and when should I call?
UMR operates the call center for this 800-826-9781 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 209 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UMR phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UMR staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UMR is Sunday.The most busy day to call is Tuesday, which averages 614% more phone calls by comparison.Again, this is based on a sample of 209 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call UMR is Friday.
Why call this UMR number?
Below is a sample of recent calls to UMR, and their purpose. Are any of these similar to the reason you are trying to call?
Billing issue with free therapy sessions: "I've been receiving free therapy through my insurance, but now they keep saying I have to pay."
- From a call lasting 25m 23s , Apr 15, 2024 11:14 AM
Billing inquiry for claims: "I'm calling to inquire why our patient some the first three claims we submitted were denied stating not covered."
- From a call lasting 15m 22s , Apr 3, 2024 7:01 PM
Requesting deductible summary: "I need to know all of the money that I paid out for deductible purposes in 2023."
- From a call lasting 14m 16s , Apr 1, 2024 8:29 PM
Finding in-network PCP: "I'm trying to locate a primary care doctor in the Port Arthur area that will be in network with my insurance."
- From a call lasting 11m 32s , Apr 1, 2024 7:41 PM
Issue with flex funding reimbursement: "The claim went through, and it was the amount was paid to me supposedly on February twenty sixth. "
- From a call lasting 17m 33s , Mar 5, 2024 5:21 PM
COBRA insurance inquiry: "I was laid off February twelfth and I asked to COBRA my insurance."
- From a call lasting 8m 7s , Mar 4, 2024 1:42 PM
Medication coverage issue: "I just wanna know why all these parents are having such a hard time getting their kids their medication."
- From a call lasting 7m 22s , Feb 19, 2024 6:24 PM
Insurance coverage inquiry: "I was inquiring about some service that I'm having done for, like, physical therapy."
- From a call lasting 16m 55s , Feb 1, 2024 7:24 PM
Checking claim status: "I'm to check up on the claim status for a few claims today."
- From a call lasting 5m 28s , Jan 30, 2024 4:26 PM
Insurance coverage inquiry: "My doctor wrote a prescription for Zepbound, filled out prior authorization, met all qualifications, but it was denied. Can you tell me why?"
- From a call lasting 6m 16s , Jan 11, 2024 10:53 PM
Conclusion and closing notes
This is UMR's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UMR agent. This phone number is UMR's best phone number because 12,132 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-826-9781 include Speak to an agent, Find a provider, Billing Inquiry, Payments, I need a replacement card and other customer service issues. Rather than trying to call UMR first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, UMR has 2 phone numbers. It's not always clear what is the best way to talk to UMR representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for UMR. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UMR. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.