Toyota Phone Number

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800-331-4331
Customer service
Current Wait: 8 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 1:45pm
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Reasons customers like you called recently

Cannot pay car lease don't remember account number
I have a question about having my Toyota connected to the Internet
Can't get the app to work
i want to use iheart radio but i see it needs some kind of service i want to know what...
O just wanna know what kind of brand of LED Headlights bulbs works in my Highlander Toy...
My husband turned in his leased **** Rav* last Oct.*Why am I receiving a bill???*He die...
I have a **** Corolla and both headlights and high beams suddenly stopped working. The...
**** Toyota Tacoma was stolen I need help tracking it
Total loss vehicle need info on what’s next
I want a printed statement sent to me by mail
Is there a way to play music off of my phone in a **** Toyota Camry? Like maybe with an...
nee to make a payment on taxes
I mailed my rebate form and original receipt to Toyota for a $** cash card for brakes p...
I have a **** toyata and while I was driving on the freeway the steering stop working a...
We have just finished purchasing out Rav * after the lease expired.**The Administration...
See more recent reasons for calling

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Our Editor's Notes on Toyota's Phone-Based Customer Care

Toyota is a major international automobile manufacturer and brand. As one of the best-known car companies in the world, it is not surprising that Toyota receives many customer service calls each and every day.

Why Do People Call Toyota Customer Support?

People call Toyota customer support for a range of reasons including:

  • Help with finding a dealership or an authorized mechanic
  • Getting information about Toyota vehicles
  • Troubleshooting and technical support
  • Filing a complaint about a dealership
  • Questions about warranty coverage

Best Practices for Calling Toyota Customer Service

There are several things that you can do to help ensure that your call to Toyota customer service is handled quickly and professionally:

  • Make sure you are calling during business hours: Monday through Friday 7 AM to 7 PM central time and Saturdays 7 AM to 4:30 PM central time.
  • Have all relevant documentation near you at the time of your call. This might include your vehicle's make and model number, your vehicle identification number (VIN), the name of the dealership that sold you your vehicle, your vehicle salesperson, contracts, leasing agreements, financial and billing statements and any previous correspondence between you and Toyota regarding your issue.
  • If you are calling for troubleshooting or technical support, be near your vehicle or the device you are using to connect with your vehicle so that you and the agent can troubleshoot together.
  • Have some way of taking notes during your call. Call notes can be useful if you have to speak to more than one person or you need to escalate your case.

How do Consumers Feel About Calling Toyota Customer Service?

Online research indicates that Toyota customers have mixed feelings about Toyota'sphone-based customer service. Some complain of rude service and that agents are often unable or unwilling to understand customer problems and provide concrete responses. On the other hand, many people also claim to be satisfied with the level of service that they have received over the phone.

What Kind of Issues can Toyota Customer Service Representative Resolve?

A Toyota customer service representative can resolve many issues, such as providing you with referrals to dealerships and authorized mechanics. Representatives can also provide helpful information about vehicles as well as basic troubleshooting and technical support. In addition, if you need service under a warranty, the representative can help you get that process started.

What Can't Be Resolved With a Call to Toyota Customer Service?

Customer service agents have limited abilities to resolve complaints about mechanical failures. In most cases, the best they can do is refer you to the dealership or to a mechanic to get service. In addition, customer service agents may have few options when it comes to dealing with conflicts between consumers and dealerships. The representative may be able to take a report, but mediation between dealership and consumer is not usually something that a phone agent can perform.

What Should You Do If You Have an Unsuccessful Call with Toyota?

If you get off the phone with Toyota and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take notes, jot down or type out what you remember. You may be able to identify an area of miscommunication or misunderstanding that contributed to the failure of your first call.

Second, call back. Explain politely that this is your second call and describe your issue or concern. Next, describe what you think went wrong during the first call and, if possible, state your desired resolution. This information will help this next agent give you the assistance that you need. In addition, keep in mind that representatives have differing levels of education and experience in this new agent may be in a much better position to provide you with an acceptable resolution.

If a second call is not successful, get in touch another way. You can fill out a support request form online, submit a fax to Toyota that describes your issue, or even send a letter via postal mail. Postal mail can be a very slow method of dealing with your issue, but there is some evidence that actual letters are often taken very seriously by companies. Be sure to send the letter with tracking, either via priority or certified mail, so that you know that the letter was actually delivered.

Another option is to work directly with your dealership. The manager there may be willing to intervene on your behalf or take care of the problem him or herself as a goodwill gesture.

Customer Number 800-331-4331 - by the Numbers

Phone number to dial800-331-4331
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial1:45pm
Navigate phone maze to a humanPress 5, then 2.
Average wait
Current wait8
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication73%
Quality of help73%
Customer votes543
Information last updatedSun Dec 05 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Toyota's Best Toll-Free/800 Customer Phone Number

This is Toyota's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toyota agent. This phone number is Toyota's Best Phone Number because 3,840 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-4331 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Toyota first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Toyota has 1 phone number. It's not always clear what is the best way to talk to Toyota representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Toyota - by phone or otherwise

While 800-331-4331 is Toyota's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Toyota please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Toyota.

What is GetHuman's Relationship to Toyota?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Toyota. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Toyota Contact Info

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