Toyota Customer Service

Phone Number & Contact Info

Toyota's Best Phone Number

Toll-free·Calls Customer Service·Most popular Toyota number

How do I talk to a live human at Toyota?

A:Press 5, then 2.

Does Toyota offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-7pm EST. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Toyota phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5, then 2.
Here is how our research team describes the way the Toyota phone system greets you: Roadside assistance, press 1. BZ4 ride questions, press 2. Multimedia features, press 3. Questions about your financial services account information, press 4. Recall or recent media release, press 5. Share a concern about your vehicle or dealer, press 6. General questions about Toyota, press 7. Calling regarding an open case, press 8.
Below are some clips we've found from Toyota's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Toyota. If you prefer Spanish, please press one. For English, press two or stay on the line. Thank you for calling Toyota."
Excerpt from a call with Toyota
Thursday, January 11, 2024 8:20 PM

They may ask you to say or enter information

"Thank you for calling Toyota. We care about your experience, so your call may be recorded.
Tell me, what
I didn't get that. You can say things like roadside assist or billing question."
Excerpt from a call with Toyota
Friday, May 3, 2024 7:56 PM

The first phone menu

"Thank you for calling Toyota. We care about your experience, so your call may be recorded. Tell me. I didn't get that. I still didn't get that. Let's try it this way. Use your phone's keypad and make a selection from the following options.
For roadside assistance, press one.
For multimedia features, press two.
To speak to an advocate, press three.
To repeat these options, press star."
Excerpt from a call with Toyota
Saturday, April 20, 2024 1:03 PM

What are the hours and when should I call?

Toyota operates the call center for this 800-331-4331 phone number Mon-Fri 8am-8pm, Sat 9am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 87 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Toyota phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Toyota staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Toyota is Tuesday. The most busy day to call is Friday, which averages 144% more phone calls by comparison. Again, this is based on a sample of 87 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Toyota

In summation, the best day to call Toyota is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Toyota staffs the call center well on Tuesday.

Calling this Toyota Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 30, 2023

When I bought my Toyota a few years ago, I also purchased their roadside assistance program. I haven't had to use it at all, and at one point even thought about canceling it instead of extending my coverage. However, when I ended up on the side of the highway with a flat tire, I learned just how valuable it was. It only took a few minutes to talk to an agent who was able to get help to me and help me get back on the road. 

This was the first time I had ever had to use roadside assistance, and I wasn't sure what to expect. I usually drive newer vehicles so I don't end up on the side of the road, but things like flat tires can happen regardless of the age of a car (as I learned). I'm not a very handy or mechanical person, so the service that was provided to me was very important. 

It was about 9 p.m. when I ended up on the side of the road. I was on my way home from a late dinner with a few people from work. It was very dark and I was on the side of the interstate which wasn't very comfortable for me. I had no idea what the wait would look like when I called, but I imagine that Toyota gets a lot of phone calls so I was ready to call an independent tow service if their response wasn't going to be fast. 

When I called, a voice message stated, "Thanks for calling Toyota," then offered Spanish instructions. The full list of options included, "For roadside assistance, press 1. For stolen vehicle assistance, press 2. For Marai, press 3. For recalls, press 4. For Toyota financial services, press 5." I immediately pressed one, and then after it rang a few times, a voice said, "This is Toyota Roadside Assistance. Your call may be recorded for customer assistance." Then a privacy policy was recited to me and I was advised to have my location and VIN number to help expedite assistance. 

My next two options were to press 1 for roadside assistance, or press 2 for status update. I pressed one and immediately Ashley picked up. I was very impressed with the very quick pick-up time and Ashley was very helpful and gentle mannered. She took my information and made arrangements for a service to come out and change my flat tire for me. Throughout, she was calm and gave me an easy way to check the status of the dispatch. While it still took a hot minute for the tow company to arrive, I was grateful for the company's quick response time. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Toyota

If you have time to do a bit of reading before you call Toyota, we recommend you read over some of our problem-specific articles.

Can I lease a Toyota vehicle through Toyota Financial Services?

Yes, you can lease a Toyota vehicle through Toyota Financial Services. At Toyota Financial Services, we offer flexible and convenient leasing options for our customers. Leasing a Toyota vehicle allows you to enjoy driving a new car without the long-term commitment of ownership. With our leasing program, you can choose the term of your lease and the mileage that suits your needs. Additionally, we provide competitive lease rates and flexible payment options to help make your leasing experience affordable and hassle-free. Whether you prefer a sedan, SUV, or hybrid, our wide range of Toyota models are available for lease. Contact us or visit our website to learn more about leasing a Toyota vehicle through Toyota Financial Services.

What is Toyota Financial Services?

Toyota Financial Services is a subsidiary of Toyota Motor Corporation that provides a wide range of financial products and services to support Toyota customers. It serves as a one-stop financial solution for Toyota vehicle purchases, leases, and insurance needs. Toyota Financial Services offers competitive financing options, flexible lease terms, and special programs tailored to meet individual customer requirements. Additionally, it provides a convenient online portal for managing accounts, making payments, and accessing various resources. With a customer-centric approach, Toyota Financial Services aims to simplify the vehicle ownership experience and ensure customer satisfaction by delivering reliable, transparent, and trusted financial solutions.

Does Toyota Have Roadside Assistance?

The roadside assistance program is a welcome service to motor vehicle owners since it comes in handy during emergencies. Therefore, you should conduct due diligence and learn about the program before trouble strikes. The guide above can help the customers of the Toyota Motor Corporation to gain knowledge of the service. At GetHuman, we strive to help you to overcome your service problems on your own. However, we also make available the contacts of the client service departments of various companies so that you can reach them when needed.

Top Toyota customer service problems

Click the link above to get answers to just about any Toyota customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Toyota, and their purpose. Are any of these similar to the reason you are trying to call?
Payment assistance: "Make a payment."
- From a call lasting 1m 59s , May 14, 2024 1:34 AM
Declining connected services: "I wanna decline all the connected services."
- From a call lasting 11m 30s , May 3, 2024 7:56 PM
Remove connected services: "I would like to remove connected services."
- From a call lasting 1m 32s , May 3, 2024 7:53 PM
Seeking manual transmission car: "I'm looking for a C HR manual Toyota, I need the manual stick shift, not automatic."
- From a call lasting 14m 52s , Feb 27, 2024 6:31 PM
Availability of shocks: "They're telling me that they don't make those shocks for that car no more."
- From a call lasting 7m 15s , Jan 11, 2024 8:20 PM

More Toyota Customer Service Contacts

There are of course other ways to contact Toyota customer service besides the phone. Below we list the best ones, by medium.

Toyota Customer Service on X (formerly Twitter)

twitter.com/toyotacustcare - Customer Service
Use the link to connect with customer service through Twitter
Toyota, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Toyota Customer Service on Facebook / Messenger

facebook.com/toyota - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Toyota, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Toyota Customer Help Desk / Web Support

toyota.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Toyota customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Toyota's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toyota agent. This phone number is Toyota's best phone number because 3,840 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-4331 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Toyota first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Toyota has 1 phone number. It's not always clear what is the best way to talk to Toyota representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Toyota. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Toyota. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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