Toyota Customer Service Issues

My daughter borrowed my [redacted] Toyota 4Runner for a journey from San Diego, California to Traverse, Michigan. Unfortunately, upon reaching Denver, she noticed a noise coming from the right front of the vehicle. Despite her attempts to have it checked at various dealerships along the way, she was unsuccessful due to their busy schedules. She managed to drive it to Traverse, but now, it needs to be towed to Traverse Toyota for repairs. They have rental cars available for $20 a day with a work order. Leona at Traverse Toyota is trying to fit us in, but if she can't, my daughter will need to rent a car at full price for 15 days, costing $[redacted]. I kindly request your assistance in urging Traverse Toyota to examine the car today and provide a work order. Thank you, John A. [redacted].

I recently had my car serviced at Butler Toyota in Macon, GA. After the service, I noticed a tapping noise coming from the engine right after the car idles down. This noise was not present when I purchased the vehicle at only 7 miles, but now with [redacted] miles on it. Butler Toyota performed the 10,[redacted]-mile complimentary service, but they mentioned that the condition seems normal for a vehicle like mine. I compared it to my future daughter-in-law's car, which has more mileage but does not make the same noise. I even recorded the sound as it only occurs upon starting the car but goes away once I drive it. I had the recording checked by various mechanics, including one from a different Butler Co., who stated that the car should not sound like that. I am considering trading it in, but upon research, I realized I may have overpaid for my [redacted] Toyota Camry.

I am writing regarding my recent phone conversations with Mr. Manoj from Toyota Motors Ambala and Mr. Gurjinder, the surveyor from SBI General, on November 5th, [redacted]. I was inquiring about the status of my accident-damaged vehicle with registration number HR01AS-[redacted]. I was informed that the surveyor did not approve the full claim and only offered a partial settlement without clear reasons. I want to clarify that I provided all accident details in my claim form, and the vehicle was left in the same damaged state at your workshop. The surveyor does not have the authority to approve claims but should assess the damage according to IRDA guidelines. I suspect the surveyor's report is inaccurate, and if not resolved promptly, I will have to seek legal action at your expense. Currently, I am without a vehicle and incurring expenses on alternate transportation due to delays in repairs. I request Toyota to address the unethical service practices by its affiliates and provide a satisfactory resolution for this issue. Thank you. - Adv Akshay Kumar

I had a service issue regarding a price discrepancy at Lia Toyota in West Nyack, NY. I was quoted $[redacted] for a battery and $80 for installation over the phone, but upon arrival, there was an additional diagnostic charge for checking the auxiliary battery, which would be credited towards the work. I was also sold recommended services without mechanic measurements on tires and brake pads. I requested to review the $[redacted] bill before paying, but the service writer, Khary Ogunniyi, refused to provide a copy or write down the phone quote. Khary was rude and unprofessional, speaking rapidly and not explaining the bill details. I am attempting to arrange an appointment with the service manager. Thank you for addressing this issue. - Rick M. (Contact: [redacted], [redacted])

I recently noticed a concerning issue with our [redacted] Rav 4 Prime XLE. If the car is not placed in PARK and the power button is pressed, it can roll as there is no manual emergency brake. This was an alarming discovery for both my spouse and me, possibly due to our previous experience with the Prius. I have observed that other EVs have safety features to prevent such rolling incidents. I urge the manufacturer to address this issue in future models or software updates for the [redacted] version. Thank you.

I am having trouble limiting the charge to a specific percentage on my [redacted] Rav4 Prime XLE through the application or on-board software. As retirees, we rely on a consistent schedule and would like to set the charge to 60% for daily errands and schedule a full charge for longer trips a few days a week. I know that some other electric vehicles offer this feature to help preserve the lithium battery. I am wondering if there have been any upgrades planned for the app and on-board scheduling to address this issue. Thank you for any assistance you can provide.

I'm having trouble setting the charging limit on my [redacted] Rav4 Prime XLE. The application and on-board software don't seem to offer the option to charge up to a specific percentage. As retirees with a flexible schedule, this feature would greatly help us plan our trips. Ideally, we'd like to limit the charge to 60% for daily errands and schedule a full charge for longer drives a few times a week. From what I've heard, some other electric vehicles have this function available. If anyone has advice or tips on how to manage the charging limit on the Rav4 Prime XLE, I would greatly appreciate any assistance.

I contacted customer service on December 22 at 1:58 PM and spoke with agent Elida. I informed Elida about the two payments deducted on 12/13 and 12/20. Elida assured me she would send a check with one payment to my home within 7 days, but the check never arrived. Today, while speaking to agent UVN, I confirmed my details. However, when I provided my home address, there was discrepancy in the apartment number on file. UVN couldn't disclose the correct number and advised me to guess. This is a new issue as I haven't moved or updated my address. UVN mentioned that agent Elida had not processed my reimbursement request, so the money was not sent. Moreover, upon checking my online account, I noticed an unfamiliar email address that I never provided. Despite making four calls to customer service, the operator mentioned a payment scheduled for today, January 18th, whereas UVN stated payments were scheduled for January 28th and February. The conflicting dates and incorrect information have left me confused.

Hello, We recently purchased a [redacted] Toyota in Calgary, Canada, and faced issues with the car upon receiving it. The manager assured us the car was in perfect condition after their inspection, but we discovered problems immediately. The door lock was faulty, and despite attempts to fix it, it malfunctioned again. Additionally, the seventh seat was not functional, which was very disappointing. We feel the company is not taking responsibility for selling us a flawed vehicle. We hope for a prompt resolution to these issues. Thank you. We anticipate your prompt response.

I bought a [redacted] Toyota Tacoma nearly two years ago based on recommendations of its reliability and good condition. I've been happy with it until recently when, during an oil change on 1/26/[redacted], the technician pointed out severe rusting on the frame. There are holes on both the driver's and passenger's sides. I was unaware of this problem and only discovered that there was a recall related to faulty frames. Toyota ceased repairs for this issue in [redacted], leaving many affected vehicles, including mine, unaddressed. As a third owner, I didn't have prior knowledge of this. I'm a senior on a fixed income and shouldn't be burdened with the costs of repairing this issue that was not caused by me. The VIN number is 5TEUX42N26Z213103. Thank you.

I noticed that my dealership offers a price match guarantee on their website. They claim they will match or beat any other Toyota dealership's written estimate. I found a coupon from a different dealer for an oil change at a lower price than what I currently pay. Despite presenting this coupon, the service manager did not honor the price match guarantee. My current dealer charges around $55, while the coupon I had was for about $40, a $15 difference. I am unsure if each dealer can refuse to honor the price match guarantee individually. I attempted to meet with the general manager, but was informed that he is out of town. Instead of the full $15 difference, they only provided a $10 discount on the $55 original oil change cost after including shop fees and taxes. I would appreciate assistance on how to ensure they honor their full price match guarantee in the future, or clarify which services do not qualify. Thank you for any help.

Dear [Toyota Customer Service], I am writing to bring to your attention an issue with the paint on the sides of my Toyota's windshield that has recently deteriorated. The paint has worn off, exposing bare metal which is concerning not just for aesthetics but also for potential structural damage. I kindly request that Toyota assist in covering the expenses for repairing this matter. I firmly believe that this problem is due to a manufacturing flaw and should be included within the warranty coverage. Your prompt assistance in addressing this concern is greatly appreciated. I am eager to know the necessary steps to initiate the claims process and will gladly provide any additional details required. Thank you for your swift attention to this issue. Best regards,

I am looking for a detailed diagram of the sunroof drains in my [redacted] Toyota Avalon LTD. I also need information on the recommended materials and procedure to clear them. Customer service was unhelpful and suggested I contact a local service center, which I find frustrating as my car is no longer under warranty. I believe I should have the right to perform this maintenance myself, especially since better design or routine drain maintenance guidelines could have prevented this issue.

I am inquiring about a bankruptcy case related to my ex-wife from [redacted]. I am requesting a closure letter for my credit union. Kindly send it to [redacted] Kiowa Rd. unit B, Apple Valley, CA [redacted]. Alternatively, you can text a copy to [redacted] or email it to Vic J [redacted] Thank you for your assistance.

I attempted to have my [redacted] Tacoma inspected by a dealership, but they refused the service citing severe frame rust. I recently purchased this truck after selling my [redacted] Tacoma, which I now regret. The frame deterioration has led to issues with the lower control arms, ball joints, inner, and outer tie rods. I am concerned about driving it due to safety risks. I believe the dealership should address this as part of the recall. It is frustrating that I cannot even have it assessed for safety. Can someone clarify this situation for me?

If the TPMS sensor in the spare tire is malfunctioning, replacing the sensors in your on-the-road tires may seem futile since the spare tire's sensor issue could trigger the tire pressure warning light with the new sensors. This flaw in the design is concerning, as it undermines the effectiveness of the safety feature and seems like a waste of money. Is there a way to resolve this issue or override the system without incurring significant costs? Your guidance on this matter would be greatly appreciated.

Subject: Toyota Seat Material Quality Issue Dear Jamesia, I have been experiencing difficulties reaching your department for several weeks regarding a serious issue with my Toyota vehicle. The front seat has become frayed, with the inner material now exposed. This unexpected problem does not align with the quality I expect from Toyota products. After the Braintree Ma Toyota customer service team assessed the situation, they provided an estimate of over $[redacted] for repair due to the low-quality seat material. Despite this, Toyota only offered $[redacted] for repairs, which is inadequate considering the defectiveness of the product. I have been pursuing this issue for 6 months now, only to face challenges in getting through to your department. During my attempts today, I have been hung up on, redirected, and put on hold numerous times. I am reaching out to you in the hope of finally resolving this issue efficiently without further wasting time. The original claim was raised last February, and I appreciate any assistance you can provide in addressing this matter promptly. Thank you for your attention to this matter. Best regards, Tracy Blake

I recently experienced a loss of cooling fluid for the hybrid drive on my [redacted] Toyota with 17,[redacted] miles. The dealer claims that a dent caused the leak and is requesting $[redacted] for the replacement. I primarily drive on paved roads, so I believe this area should have better protection against potential damage from small rocks or objects. I feel that this issue should be covered by warranty. The dealer in question is Motor INN of Carroll Iowa.

Hello, I'm Kriti. I have a question regarding my [redacted] Prius. When I press the button to start the car, a yellow triangle warning sign appears along with the ABS symbol, the "brake" light, and a yellow exclamation point. Additionally, there is a red engine overheating symbol and a red low fluid steering symbol. However, after a second, all these signs disappear. Even after replacing the key battery, these signs continue to briefly appear and then vanish. My mom believes it might be a key battery issue and is reluctant to have it fixed or undergo a diagnostic test. Should I be worried about this issue?