Toyota Customer Service Issues

I had a disappointing experience with a salesman who was rude during a lease agreement. He was unprofessional and offensive when I tried to negotiate purchasing the vehicle. As a single mother, I feel taken advantage of and seek help to negotiate a fair price for buying the leased car. My friend, a loyal Toyota customer, suggested I would be treated well like she has been, but that wasn't the case. I am upset by how I was treated and worry about retaliation. Thank you for your assistance.

I wanted to share a recent experience I had when a representative from Toyota Part contacted me. Although I am not a customer, I received a call from them looking for a former employee. Despite politely informing them of the situation, the call ended abruptly with what seemed like a lack of professionalism on their end. This interaction has left a negative impression on me, raising concerns about the level of customer service provided by Toyota. If this brief encounter was any indication, I can only imagine how a longer conversation would have unfolded. The behavior displayed by this individual does not reflect well on Toyota, and it has definitely influenced my decision to not engage with the company further. I understand that I am not a direct customer, but I felt compelled to share my experience in the hopes that Toyota addresses this issue internally.

Purchased a new [redacted] Rav 4 on December 14, [redacted]. I've been dealing with a slow leak in my right rear tire, needing to add air to it every month. I took it to Earl Stewart, and they initially replaced it under their tire program, but the leak persisted, needing air every 3 to 4 weeks. The tire never went flat, but the tire light kept coming on. Due to my age and the pandemic, my outings are limited to essential tasks like picking up prescriptions. I recently called for an oil change, as well as to address a recall for the front steering arms and the ongoing tire issue. However, Earl Stewart charged me $[redacted] for a new tire, claiming the previous one couldn't be repaired due to a nail close to the sidewall. This raised doubts as I'd been refilling the same tire monthly on the right rear passenger side. Despite a written agreement for a loaner if service exceeded two hours, they failed to honor it. Their communication on free pickup and delivery also conflicts with what they provide, reducing my trust in them. The service quality has significantly declined, prompting me to seek alternatives.

I, Arvind Prasad G, son of Asharam G, purchased a Toyota commercial vehicle (model: MT BS6) from Toyota Company on Nagpur Road, Jabalpur through G (Gilanja G). The engine number of the vehicle is K12MP[redacted]1. When I bought the car from the company, Vineet Kumar came to Damoh, handed over the car, and assured me that the number plate and RC card would be received within a month, as per our purchase date of 01/09/[redacted]. However, as of today, neither the number has arrived nor the RC card. I paid Rs. [redacted] to the RTO, got insurance done for my car, and was promised a 3-year third-party insurance, but I received only a 1-year third-party insurance. The insurance cost me Rs. 56,[redacted]. Then, I got insurance with the same issue, where the liner was not inserted on today's date. I request Mr. X to address and resolve this issue.

I bought a Toyota Sienna LE back in [redacted] when they had a promotion for a Lifetime Powertrain Guarantee. Now, 15 years later, I am experiencing transmission issues with noises while driving. Upon bringing it to the dealership, they claimed there was a change in ownership and requested all service receipts like oil changes, transmission oil changes, and tire rotations. It seems like they are avoiding honoring the guarantee. I am disheartened by the dealership and Toyota for not upholding their promise, as I chose Toyota for its reputation and assistance. I have even purchased two additional Toyota vehicles since. If this is the level of support I can expect, I will not be buying another Toyota in the future.

I bought a Toyota Sienna LE back in [redacted], attracted by the Lifetime Powertrain Guarantee offered. Fifteen years later, the van is experiencing transmission issues with odd noises. Upon visiting the dealer for help, I was met with excuses about changes in ownership and demands for various service receipts. It seems they are avoiding honoring the guarantee. This experience has left me greatly disappointed in the dealership and Toyota as a whole. I initially chose Toyota for its reputation and backing, having subsequently purchased two more of their vehicles. However, if this is the level of support I can expect, I will be looking elsewhere for my next vehicle.

Hello, my name is Ryoko B. On March 31st, I purchased a [redacted] Camry from Yokem Toyota. Shortly after, I noticed a wet spot behind the driver's seat in my car. I informed the seller, and they cleaned and dried it. However, the issue recurred a week later, leading me to return the car to Yokem Toyota on April 27th. I've been driving a more affordable vehicle during this time and question why I must pay the full Camry bill and insurance when I haven't been using it. In [redacted], a similar situation occurred when I attempted to trade my [redacted] 4RUNNER for a Prius. Unfortunately, due to miscommunication and a dent in my vehicle, I ended up with a different offer. Despite feeling frustrated with the service and care provided, I do not believe it is due to my ethnicity.

I own a [redacted] Toyota Tundra Limited, and I'm experiencing an issue with the passenger front seat garnish mounting tabs breaking from normal use. Despite contacting Lancaster (PA.) Toyota, they have stated that this is not covered by the warranty. I have never encountered such problems with my other 4 Runners. The Service Advisor suggested the garnish may have been kicked, but there are no signs of damage other than the broken tabs. This situation is disappointing to me. You can reach me at [redacted] Thank you for any assistance.

I purchased an Innova Crysta from your Delhi outlet under the name of Galaxy Toyota in Moti Nagar on April 15, [redacted]. The car was supposed to be delivered registered to my address in Haryana. I completed all the necessary documentation and payments in advance. However, now they are requesting an additional penalty of Rs. 40,[redacted] plus Rs. 2,[redacted] per day. Please assist in getting my car registered promptly. Regards, Sunshine Rubber India. Car temporary number: DL2021TR4119B.

I would like to bring to your attention an issue I have experienced with my vehicle after having it repaired at TOYOTA AYYILDIZ service. Following the engine repair in [redacted], my vehicle continued to have a loud engine noise. Despite raising this concern during multiple maintenance visits, it was dismissed as normal until it became unbearable. Eventually, it was discovered that an assembly error had occurred with a part called the "crank travel spring." After further attempts to fix the issue, my vehicle ultimately broke down and could not be used for three months. I was then directed to another company, AMİRAL DİZEL, for repairs. As a loyal Toyota customer, I am troubled by the service's inability to resolve the problem and the lack of transparency regarding the repairs done on my vehicle. I seek assistance in restoring my trust in Toyota's service and addressing the current situation promptly. Thank you for your attention.

Hello, I recently purchased an FJ Cruiser on July 15, [redacted], from the Kuwait Al Ahmady branch. While driving, I noticed a shivering sensation when reaching speeds of 100km/hr. I contacted the dealership and was advised to wait until my first service at 1,000km to address the issue. After being inspected by a Toyota Al Ahmady employee, I was informed that the main problem was with the tires and that the car would need to stay with them for about 3 days. Despite being promised an alternative car, I was told none were available. I have followed up on August 18, August 21, September 5, and September 11, each time being asked to wait for a callback. I do not feel safe driving the car under these conditions, and I am concerned they are prolonging the issue until my warranty expires. Any assistance would be greatly appreciated. Zainab A. Phone: +[redacted]6

I purchased my [redacted] Toyota RAV4 at the end of [redacted] and noticed one of the tires started leaking air slowly last year. Despite informing the Chicago North Side Toyota dealer during my first service visit, they claimed there was nothing wrong with the tire. However, the issue persisted, and during my most recent service on 8/28/21, I once again raised the same concern. The tire pressure light came on again recently, prompting me to visit the dealer without adding air to demonstrate the leak. Upon inspection, they found a nail on the side of the tire, stating it could not be repaired and needed replacement for approximately $[redacted]. Feeling skeptical about the diagnosis, I sought a second opinion at Pep Boys, where they confirmed no nail was found, and there was no leak in the tire. This experience has left me questioning the integrity of the North Side Toyota dealer and considering reporting their deceptive practices.

Hello Toyota team, I have been a loyal customer of Toyota Urban Cruiser. In July [redacted], I made a booking for the Urban Cruiser at Galaxy Toyota's Chatterpur Showroom in New Delhi by paying INR 10,[redacted]. Later, I found a better deal at Espirit Toyota and decided to cancel my booking on 25-26 July 21 by submitting an application and a cancelled cheque. However, Galaxy Toyota has been giving me a hard time regarding the refund, extending the dates beyond the 60-day refund policy. Despite reaching out to the customer relations central office, I have not received a satisfactory response. I kindly request Toyota India to assist in resolving this issue promptly. You can reach me at [redacted]. I have evidence in the form of messages and call logs showing the poor response from the customer relations representative at Galaxy Toyota.

To Whom It May Concern, I am Cap. Francisco Gonzalez Rubio Lopez llera. English is not my native language, but I am trying my best to communicate. In [redacted], I purchased a Toyota Rav-4 from a Toyota dealership in Metepec, State of Mexico. I traded in my Mini Cooper and paid the remaining amount via wire transfer, of which I have a copy. I received a "Carta Responsiva" (Responsive Letter) from the used car manager at that time, which I still possess. Recently, after 16 years, I received a notice of unpaid taxes related to the Mini Cooper. When I contacted the Toyota dealership, they claimed no knowledge of this transaction. After providing copies of the paperwork to Luisa Villafaña, she mentioned they were unable to locate records of this transaction. I reached out to Toyota Mexico and received an invoice number A-[redacted]. Ninfa Delgado confirmed receiving the supporting documents for the Rav-4 purchase but no progress has been made since. I find it hard to believe that Toyota Mexico has no record of this transaction. They claim the Mini Cooper sale was never registered, which seems strange. Despite various attempts, I have not received any assistance. I hope someone can reach out to me for further discussion. Thank you, Cap. Gonzalez Rubio L. Cell: 55 52 17 05 18 Email: [redacted] Sent from my iPhone

To Whom It May Concern, I am TRAM HO, and my case number is [redacted]87. My new [redacted] Toyota Corolla has been in the service department at World Toyota in Atlanta for over 50 days since Nov12, [redacted]. Every time I call to check, I am told the battery is still on back order. I contacted the number 1[redacted], and three days ago, a lady from that number with extension #[redacted] informed me that the battery is still back ordered. She mentioned that after my car is fixed, I may need to call her back for possible assistance with one month's payment, but it is not guaranteed. This uncertainty is disappointing. I am now driving a used car despite purchasing a new one due to a battery issue. Our family currently owns 4 Toyota and 1 Lexus. I am seeking help with the manufacturer's warranty and reliable customer service information. Today is Dec. 4, [redacted]. Thank you for your time and assistance. Sincerely, TRAM HO

At the downtown Los Angeles Toyota dealership, I encountered racism and poor customer service. Despite asking for assistance politely, a staff member accused me of harassment. I have video evidence of the incident. Additionally, the parts department staff ignored me when I tried to get a replacement battery for my key. I filed a complaint but have not received any feedback yet. At Toyota of Orlando, an employee made an inappropriate joke insinuating I might steal a car, which was offensive. Then, at the rental car service, I was initially given a substandard vehicle compared to other customers. When I raised my concerns, the staff member attempted to pass off the inferior car as satisfactory. It was a disappointing experience that highlighted issues of racism and disrespect towards customers of color.

During my visit to the Toyota dealership in downtown Los Angeles on May **, ****, I encountered an upsetting situation. I encountered racism and was ignored by multiple staff members when I tried to address my concerns. Despite seeking help, I was accused of harassment when I simply asked for customer service assistance in the parts department. I filed a complaint, but have not received any feedback. I also had a negative experience at Toyota of Orlando where an employee made an inappropriate joke and I faced discrimination at the rental car facility. It's disappointing to witness such behavior, and I hope for a resolution to these issues soon.

I recently purchased a special 2-year deal for an oil change at Hamer Toyota. However, my recent experience left much to be desired. Despite making an appointment, I ended up waiting for over 6 hours before my car was serviced. Today, I arrived 30 minutes before opening, only to find around 30-35 cars already ahead of me. I was left wondering if there is no separate line for customers with appointments. Even after making the first appointment of the day, I had to wait an hour just to drop off my car, with an additional 2 hours of waiting time. The customer service representative, Sam Quintanilla, was unprofessional and suggested I go to another dealership if I didn’t like the wait. His demeanor was disappointing, as it felt like he didn't value my time or the effort I put into simply getting my car's oil changed.

Dear Sir/Madam, I am disappointed with the service I received from Rajendra Toyota last month. My Innova Crysta car was there for a claim for the last three weeks, but I did not receive proper responses from your service in-charge Mr. Satish Sharma. When I visited last Tuesday on 29/08/[redacted], he mentioned he would complete the car in two days, but then directed me to the GM service. Despite numerous attempts to contact him, he did not respond until I called from a different number yesterday. I have been a customer since [redacted] and have purchased seven cars, but I have never experienced such poor service from Rajendra Toyota before. Please provide a positive response starting tomorrow; otherwise, I will not require any further services from Rajendra Toyota. Thank you.

I purchased a brand new [redacted] Tundra over a year ago at Northtown Toyota in Amherst (Buffalo), NY. The vehicle came with pre-installed side steps from the factory, which are black powder-coated bars with drop-down steps that have metal holes punched up from the bottom for traction. In less than a year, the powder coating started to rub off on the top of these punched holes. When I returned to the dealership, their Toyota rep mentioned it is not covered under warranty, considering it a wearable item. I disagree, as these steps are meant to be stepped on, and the coating should not wear off so quickly. Thankfully, the dealership is going to have them sprayed with bed liner to fix the issue. It's disappointing that the local rep isn't standing behind a factory-installed item. I chose a Tundra for its solid reputation, and this experience is making me rethink things. I appreciate the dealer going above and beyond, doing what the corporation should be doing - standing behind their good reputation.