Does The Honest Company offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 5am-5pm PST.The least busy day is Friday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for The Honest Company below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this The Honest Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
What are the hours and when should I call?
The Honest Company operates the call center for this 888-862-8818 phone number Mon-Fri 5am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the The Honest Company call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The Honest Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The Honest Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The Honest Company is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call The Honest Company is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that The Honest Company staffs the call center well on Friday.
Why Customers Call The Honest Company
If you have time to do a bit of reading before you call The Honest Company, we recommend you read over some of our problem-specific articles.
Yes, The Honest Company products are vegan. We are committed to providing products that are free of any animal-derived ingredients or by-products. Our entire product line, including household cleaners, personal care items, and baby products, is made without the use of animal ingredients such as dairy, eggs, honey, or animal-based gelatin. We prioritize sustainability and environmental consciousness, ensuring that all our products are cruelty-free and never tested on animals. You can trust that when you choose The Honest Company, you are making a compassionate and responsible choice that aligns with your vegan lifestyle.
No, The Honest Company is strongly against animal testing and none of their products or ingredients are tested on animals. They prioritize the welfare and well-being of animals and believe that testing on animals is unnecessary and inhumane. The company is committed to providing safe, effective, and cruelty-free products to their customers. They ensure the safety of their products through alternative methods, such as utilizing in vitro testing, comprehensive ingredient screening, and clinical trials on human volunteers. The Honest Company is proud to be a cruelty-free brand, dedicated to ethical practices and the protection of both animals and the environment.
Yes, The Honest Company is committed to creating eco-friendly products. We prioritize sustainability by using plant-derived ingredients that are safer for both people and the environment. Our products are free from harmful chemicals like parabens, phthalates, and formaldehyde. We also strive to reduce our carbon footprint by using renewable resources and implementing eco-friendly production practices. Additionally, our packaging is designed to be as eco-friendly as possible, with a focus on recyclability and minimizing waste. Our dedication to sustainability is reflected in every aspect of our products, ensuring that they are not only safe and effective but also have a minimal impact on the planet.
Click the link above to get answers to just about any The Honest Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call The Honest Company is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and The Honest Company will reply our your email.
The Honest Company Customer Help Desk / Web Support
As a last, sometimes only, resort- The Honest Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is The Honest Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The Honest Company agent. This phone number is The Honest Company's best phone number because 996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-862-8818 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call The Honest Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, The Honest Company has 1 phone number. It's not always clear what is the best way to talk to The Honest Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The Honest Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The Honest Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.