A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 28 minutes.The longest hold times are on Thursday, and the shortest are on Friday.
This is the #2 most popular TIAA-CREF phone number out of 3. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 1 to speak to a Representative, press 2 to speak to an operator. · If you know your party's extension, you may dial it now. To speak to a consultant about your new or existing account, press 1. To speak to an operator, press 0.
Toll-free · Wait for menu, then dial 0 · Existing TIAA account, press 1. Calling on behalf of a TIAA participant or to notify us of the passing of a client, press 2. If you are new to TIAA and would like to enroll or establish an account or learn more about products or services, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this TIAA-CREF phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the TIAA-CREF phone system greets you: If you know your party's extension, you may dial it now. To speak to a consultant about your new or existing account, press 1. To speak to an operator, press 0.
What are the hours and when should I call?
TIAA-CREF operates the call center for this 877-535-3910 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,362 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TIAA-CREF phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TIAA-CREF staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TIAA-CREF is Friday.The most busy day to call is Monday.Again, this is based on a sample of 1,362 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call TIAA-CREF is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this TIAA-CREF number, but it is also the day with the shortest hold times.