TDS Metrocom Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at TDS Metrocom?
A:Press 2 at the first menu, then press 2, next press 2, then press 0. You can also use our free service that can talk to TDS Metrocom for you and report back. Q:
Does TDS Metrocom offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TDS Metrocom below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TDS Metrocom phone number to document the phone system.
Here is how our research team describes the way the TDS Metrocom phone system greets you: Existing customer, press 1. Not a customer, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu, then press 2, next press 2, then press 0.
What are the hours and when should I call?
TDS Metrocom operates the call center for this 866-571-6662 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TDS Metrocom call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TDS Metrocom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TDS Metrocom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TDS Metrocom is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call TDS Metrocom
In summation, the best day to call TDS Metrocom is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TDS Metrocom staffs the call center well on Thursday.
Why Customers Call TDS Metrocom
If you have time to do a bit of reading before you call TDS Metrocom, we recommend you read over some of our problem-specific articles.
What is the coverage area for TDS Metrocom?
TDS Metrocom's coverage area extends across various regions, primarily serving customers in the Midwest and parts of the southern United States. With a robust network infrastructure, TDS Metrocom's services are available to numerous communities in states such as Alabama, Colorado, Florida, Georgia, Indiana, Michigan, Minnesota, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Tennessee, Texas, Utah, Vermont, Virginia, and Wisconsin. This widespread coverage allows TDS Metrocom to cater to residential and business customers in both urban and rural settings. By providing reliable and high-speed internet, TV, and phone services, TDS Metrocom ensures that a wide range of users can benefit from their offerings across their expansive coverage area.
What is the cancellation policy for TDS Metrocom?
The cancellation policy for TDS Metrocom is customer-friendly and straightforward. If you choose to cancel your services before the end of your contract term, you may be subject to an early termination fee. The amount of this fee varies depending on the remaining duration of your contract. However, if you are unsatisfied with your service, TDS Metrocom offers a 30-day money-back guarantee, allowing you to cancel within the first 30 days without any penalties. To cancel, simply contact TDS Metrocom's customer service department and inform them of your decision. They will guide you through the cancellation process and address any questions or concerns you may have.
What services does TDS Metrocom offer?
TDS Metrocom offers a comprehensive range of services to meet all your communication needs. Our offerings include reliable high-speed internet connections, crystal-clear digital phone services, and advanced TV packages. With our internet service, you can enjoy lightning-fast speeds to stream HD videos, play online games, and connect multiple devices seamlessly. Our digital phone services provide reliable and secure connections, offering features like voicemail, caller ID, and call waiting. Additionally, we offer cutting-edge TV packages, delivering a vast selection of channels, including sports, movies, and premium content. Our services are built on a robust network infrastructure, ensuring uncompromised reliability and excellent customer support. Experience the convenience and quality solutions TDS Metrocom provides for all your communication needs.
Top TDS Metrocom customer service problems
Click the link above to get answers to just about any TDS Metrocom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More TDS Metrocom Customer Service Contacts
There are of course other ways to contact TDS Metrocom customer service besides the phone. Below we list the best ones, by medium.
TDS Metrocom Customer Help Desk / Web Support
As a last, sometimes only, resort- TDS Metrocom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TDS Metrocom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TDS Metrocom agent. This phone number is TDS Metrocom's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-571-6662 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call TDS Metrocom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, TDS Metrocom has 1 phone number. It's not always clear what is the best way to talk to TDS Metrocom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TDS Metrocom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TDS Metrocom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.