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Sunoco Customer Service

Phone Number & Contact Info

Sunoco's Best Phone Number

800-278-6626
Toll-free·Calls Customer Service·Most popular Sunoco number
Q:

How do I talk to a live human at Sunoco?

A:Press 00000; mumble when prompted for an account number.
Q:

Does Sunoco offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sunoco phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 00000; mumble when prompted for an account number.
Below are some clips we've found from Sunoco's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to the Sunoco credit card center.
This call may be monitored or recorded.
How can I help you today?"
Excerpt from a call with Sunoco
Tuesday, May 7, 2024 5:06 PM

What are the hours and when should I call?

Sunoco operates the call center for this 800-278-6626 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 353 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sunoco phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sunoco staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sunoco is Sunday. The most busy day to call is Tuesday, which averages 209% more phone calls by comparison. Again, this is based on a sample of 353 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Sunoco

In summation, the best day to call Sunoco is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sunoco staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Sunoco

If you have time to do a bit of reading before you call Sunoco, we recommend you read over some of our problem-specific articles.

Are there any job opportunities at Sunoco?

Yes, Sunoco offers various job opportunities in a wide range of fields. We are constantly seeking motivated and talented individuals to join our diverse team. Whether you have a passion for customer service, engineering, finance, marketing, or various other areas, we invite you to explore our current job openings on our Careers page. From entry-level positions to management roles, we provide opportunities for growth and professional development. At Sunoco, we foster a supportive work environment that values diversity and inclusion, offering competitive compensation and comprehensive benefits packages. Join our dynamic team and be part of a reputable company that thrives on innovation and excellence in the energy industry.

Where are Sunoco gas stations located?

Sunoco gas stations are conveniently located throughout the United States. With a wide network of over 5,000 locations, you can find our stations in almost every state. We have a strong presence along major highways, urban centers, suburban areas, and even rural communities. You can easily locate our stations using our mobile app or our website's station locator feature, which allows you to search for nearby Sunoco stations based on your location. Whether you are planning a road trip, commuting to work, or simply need to fill up, you can trust that there is a Sunoco gas station near you, providing quality fuel and a range of amenities to meet your needs.

What types of fuel does Sunoco offer?

Sunoco offers a wide range of fuel types to cater to diverse customer needs. Our selection includes gasoline, diesel, and racing fuel. Gasoline options comprise Regular, Plus, and Ultra grades, each designed to match different vehicle requirements and provide optimal performance. Our diesel fuel is specially formulated to meet the demands of modern diesel engines, ensuring optimal efficiency and power. Additionally, Sunoco offers high-performance racing fuels, trusted by professional racers worldwide, to maximize horsepower and enhance engine performance on the track. Our diverse fuel portfolio guarantees that whether you are a regular driver, a trucker, or a racing enthusiast, Sunoco has the reliable fuel options you need for your vehicle.

Top Sunoco customer service problems

Click the link above to get answers to just about any Sunoco customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sunoco, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized charge inquiry: "Someone charged fifteen dollars to my account without my authorization."
- From a call lasting 3m 18s , May 7, 2024 5:06 PM
Card not received: "I never got the new card."
- From a call lasting 3m 9s , Apr 4, 2024 4:50 PM
Checking credit card delivery: "When I was in March, right around March fifth, I lost my credit cards."
- From a call lasting 4m 34s , Apr 2, 2024 4:23 PM
No information provided: ""
- From a call lasting 23s , Mar 29, 2024 8:30 PM
Financial hardship, stranded: "Girl, I have no money, no gas. Your company took everything from me, and I'm stranded."
- From a call lasting 30s , Mar 26, 2024 1:13 AM
Requesting gas receipts: "I need a copy of my gas receipt for my records."
- From a call lasting 3m , Mar 19, 2024 6:05 PM
Transaction issue: "I need help with a transaction issue I am experiencing."
- From a call lasting 2m 3s , Mar 19, 2024 2:16 PM
Assistance with Advantage card: "Can you contact customer service regarding Sunoco Advantage cards?"
- From a call lasting 1m 18s , Mar 16, 2024 8:23 PM
Technical issue with loyalty balance: "We have a small problem with the loyalty balance and the Advantage card function is not working."
- From a call lasting 3m 20s , Mar 16, 2024 8:16 PM
Technical issue with system: "I already rebooted the system but I still can't get through, nobody is answering the phone."
- From a call lasting 1m 12s , Mar 16, 2024 8:13 PM

Conclusion and closing notes

This is Sunoco's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sunoco agent. This phone number is Sunoco's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-278-6626 include and other customer service issues. Rather than trying to call Sunoco first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sunoco has 1 phone number. It's not always clear what is the best way to talk to Sunoco representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sunoco. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sunoco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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