Calling Subaru of America is fairly simple, but it takes a long time to actually get through to talk to someone. Getting through the directory, but there's a wait time to get to the customer service agent and that is annoying. However, you can get to an agent by the end of the phone call and they can help you with your questions, so it's better than nothing.
Of course, millions of people own Subaru vehicles across America so I can see why the wait times can be long. One other thing that's worth noting is that they keep strict hours. I tried calling a few times at my convenience when I got home from work, but they close at 5 p.m. EST sharp. That's also a bit annoying since I had to use my lunch break to call, but it is what it is.
I called about an issue I was having with my Subaru and I wanted to see if my warranty program would cover it. I imagine there are lots of people calling for that type of issue, but I bet a lot of other people call with financing issues or issues with their lease. In fact, that's probably what makes up the majority of calls, but things like recalls could also account for some.
When I first called, a friendly recorded message thanked me for calling Subaru of America and then stated the line's business hours. It then told me, "If you know the extension you are trying to reach, please dial the 6-digit extension now." I didn't have an extension number since I simply had a casual warranty question, so I kept listening.
The recording then told me, "For the customer advocacy department, press 1. For Subaru and security, press 2." I assumed that advocacy would be a better fit for my question so I chose the first option. The voice then told me to, "Wait while I transfer your call."
From there, I was transferred to hold music and a message repeated, "At this time our advocates are assisting other callers. Please stay on the line," every minute or so. It amused me that the hold music was the same as my doctor's office. I would say the wait times were about the same as well seeing as I was probably on hold for about 10 to 15 minutes. I set the phone down on speaker so I'm not precisely sure, but it did take quite a bit of time. In the end, the agent was able to answer my questions in a friendly and clear manner.
This Subaru phone number is ranked #3 out of 3 because 4,026 Subaru customers tried our tools and information and gave us feedback after they called. The reason customers call 856-488-8500 is to reach the Subaru Corporate Offices department for problems like Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program. As far as we can tell, Subaru has call center locations in null and you can call during their open hours Mon-Fri 8am-5pm EST. Subaru has 3 phone numbers and 4 different ways to get customer help. We've compiled information about 856-488-8500 and ways to call or contact Subaru with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Subaru at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 856-488-8500. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Subaru Corporate Offices agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Subaru Once on the phone with Subaru's Corporate Offices department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 856-488-8500 is Subaru's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-782-2783 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Subaru help by calling them, is that other customers give their customer support at this number a 80% score for their communication skills and a 90% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.