I wouldn't recommend using this phone number to call Sprint, because it appears to be an old number or a fax number of some sort. No one will answer regardless of what time of day you call: it will just continue to ring.
At first, I thought that something was wrong with my phone, but then I called a different number and it worked fine. That makes me believe that this simply isn't a functional phone number for customer service. I went online though and found another number, 1-800-927-2199, and that worked fairly well.
Outside of being surprised by the fact that T-Mobile now owns Sprint, I was able to get through the phone call fairly quickly. It wouldn't recognize my phone number, which was a weird glitch in the system and something of a pain, but I was still able to eventually get to a customer service agent. There was hardly a wait time either once I got to that point, and given the fact that people could need to call Sprint for hundreds of reasons, the very short wait time was actually very much appreciated by me.
When I called, it said: "Welcome to Sprint, now owned by T-Mobile." It then ran through the standard privacy message and also offered a Spanish option. Next, it asked me to enter my ten-digit phone number beginning with the area code. I did this twice and both times I had no luck, but then the system seemed to ignore me and just moved on in the process.
It went straight to a list of options: "For billing and payments, press 1. For account changes, phone upgrades, or swaps press 2. Technical support press 3. More options, press 0." I chose account changes and it gave me a new set of options which included: "To swap or upgrade a phone, press 1. Minutes used plan information, press 2. For payment issues, press 3. Plan changes, press 4. To disconnect the service, press 5. To speak to a premier care representative, press 0."
This phase proved interesting, because I took a second to think about what option I wanted and then, unprompted, it automatically took me straight to a representative without any wait time at all. So my advice to anyone calling is simply don't choose an option and let it send you to a customer representative.
Whether this feature is a glitch or incorporated by design, it's definitely helpful. The representative communicated clearly and easily helped answer my questions and locate my account. It's just a pity that the apparently defunct 800-808-1336 phone number doesn't simply forward to the far more helpful alternative I was able to find online.
This Sprint phone number is ranked #3 out of 5 because 135,576 Sprint customers tried our tools and information and gave us feedback after they called. The reason customers call 800-808-1336 is to reach the Sprint Collections Department department for problems like Cancel Service, Payment Arrangement, Lost or Stolen Phone, Update Account Info, Device Support. As far as we can tell, Sprint has call center locations in Colorado or Kansas or Texas or Oklahoma and you can call during their open hours 24 hours, 7 days. Sprint has 5 phone numbers and 8 different ways to get customer help. We've compiled information about 800-808-1336 and ways to call or contact Sprint with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Sprint at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-808-1336. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Sprint Collections Department agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Sprint Once on the phone with Sprint's Collections Department department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-808-1336 is Sprint's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-211-4727 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sprint help by calling them, is that other customers give their customer support at this number a 65% score for their communication skills and a 70% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.