Southwest Airlines Rapid Rewards Phone Number

What It's Like to Call Southwest Airlines Phone Number 800-445-5764

By Adam Goldkamp

Apr 15, 2024

Calling this number proved to be completely ineffective, as I wasn't able to get connected with a customer service representative. When I called, everything seemed to be completely normal, as I was told that I had called a Southwest number about my Rapid Rewards account and put through to the automated menu.

Upon getting through to the automated system, I was told that I could enter in the information for my Rapid Rewards account to serve me faster, or I could use my phone number if I didn't have the Rapid Rewards information available. I chose to use my phone number, and I was then placed on hold and told that my wait time was eight minutes. At this point, I was given the option to take a call back when it was my turn, or I could choose to wait for a representative.

I opted to wait, and at the end of eight minutes, I got what seemed like it would be someone answering my call. However, there was nobody on the other end of the line. I waited for someone to say that I was speaking with Southwest, or that I had reached Rapid Rewards, or to ask if they could help me. However, nobody said anything at all.

After a minute, I said hello myself to see if anyone would respond. Nobody ever did. After trying this three times with no success, the system itself hung up the phone. Nobody from Southwest ever connected with me; I was simply hung up on.

Based on this outcome, I would not want to use this phone number for Rapid Rewards service. There's no guarantee you'll ever get to speak with someone, even if you go through the waiting process. The wait time isn't too bad, but considering nobody answered, it was completely unacceptable. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Southwest Airlines's 800-445-5764 Rapid Rewards Number

This Southwest Airlines phone number is ranked #3 out of 3 because 162,408 Southwest Airlines customers tried our tools and information and gave us feedback after they called. The reason customers call 800-445-5764 is to reach the Southwest Airlines Rapid Rewards department for problems like Change Booking, Question About A Booking, Flight Inquiry, Special Request, Refund a Charge. As far as we can tell, Southwest Airlines has call center locations in Texas and you can call during their open hours 24 hours, 7 days. Southwest Airlines has 3 phone numbers and 6 different ways to get customer help. We've compiled information about 800-445-5764 and ways to call or contact Southwest Airlines with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Southwest Airlines

Calling Southwest Airlines at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-445-5764. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Southwest Airlines Rapid Rewards agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Southwest Airlines Once on the phone with Southwest Airlines's Rapid Rewards department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Southwest Airlines in General

While 800-445-5764 is Southwest Airlines's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-435-9792 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Southwest Airlines help by calling them, is that other customers give their customer support at this number a 58% score for their communication skills and a 77% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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