SodaStream Customer Service

Phone Number & Contact Info

SodaStream's Best Phone Number

Toll-free·Calls Customer Service·Most popular SodaStream number

How do I talk to a live human at SodaStream?

A:Calling this SodaStream number should go right to a real human being

Does SodaStream offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this SodaStream phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this SodaStream number should go right to a real human being
Below are some clips we've found from SodaStream's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling SodaStream. Better Bubbles Your Way. Products can be purchased on our website or one of our national retail partners. Visit w w w dot soda stream dot com to place your order or to search for a retailer near you. Please listen closely as our menu options have recently changed. Press one if you're calling about CO two or CO two exchanges. Press two. Did you know you can check your c o two exchange return status online? Just log in to your account on soda stream dot com, and you'll see all your recent exchange orders, their return status, as well as the date your outstanding exchanges are due by. Please be advised that all calls may be recorded and monitored for quality assurance purposes. Please wait while we connect you to the next available Sparkle Care team member."
Excerpt from a call with SodaStream
Monday, January 8, 2024 3:00 PM

The first phone menu

"Thank you for calling SodaStream. Better Bubbles Your Way. Products can be purchased on our website or one of our national retail partners. Visit w w w dot soda stream dot com to place your order or to search for a retailer near you. Please listen closely as our menu options have recently changed. Press five for all other requests.
Press one if you're calling about CO two or CO two exchanges.
Press two if you're calling about an online order."
Excerpt from a call with SodaStream
Thursday, January 25, 2024 3:17 PM
In fact, much of this information on this page is superfluous because this SodaStream phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

SodaStream operates the call center for this 800-763-2258 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SodaStream phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SodaStream staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call SodaStream is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call SodaStream

In summation, the best day to call SodaStream is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SodaStream staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call SodaStream

If you have time to do a bit of reading before you call SodaStream, we recommend you read over some of our problem-specific articles.

How does SodaStream work?

SodaStream works by transforming ordinary tap water into sparkling water or soda at the touch of a button. The process involves three simple steps. First, fill the SodaStream bottle with cold water up to the designated line. Next, attach the bottle tightly to the carbonation device. Finally, press the button to carbonate the water. The carbonation device releases carbon dioxide gas into the water, creating effervescence. Once carbonated to the desired level, you can add a SodaStream flavor syrup to create various soda flavors according to your preference. The carbonation level can be adjusted to suit individual tastes. With SodaStream, you can enjoy freshly made sparkling beverages without the hassle of carrying bulky bottles, reducing plastic waste, and enjoying a customized drink experience right at home.

What flavors are available for SodaStream?

SodaStream offers a wide range of flavors to suit every palate. We have a diverse selection of regular and diet options, including classics like cola, lemon-lime, orange, and root beer. For those looking for fruity alternatives, we provide flavors like cherry, grape, and raspberry. Our soda syrups also include natural options, such as apple and peach, for a refreshing twist. Additionally, we offer energy drink flavors for those seeking a boost. Customers can find a variety of sparkling water flavors, including lemon, lime, and grapefruit, to enjoy a hydrating alternative. With over 40 flavors available, there is something to satisfy everyone's taste preferences.

Are SodaStream bottles dishwasher safe?

Yes, SodaStream bottles are dishwasher safe. Our bottles are specifically designed to withstand the high temperatures and vigorous cleaning cycles of a dishwasher. However, it is important to remove the bottle's lid and any carbonation components before placing it in the dishwasher. Also, ensure that the bottle is placed securely on the top rack to prevent any potential damage. The dishwasher provides a convenient and efficient way to clean SodaStream bottles, saving you time and effort. So, feel free to enjoy your sparkling water or soda and easily clean your SodaStream bottles in the dishwasher for a quick and hygienic solution to maintaining your reusable bottles.

Top SodaStream customer service problems

Click the link above to get answers to just about any SodaStream customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to SodaStream, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about service availability: "Do you provide that service in Rome, Italy?"
- From a call lasting 3m 28s , Feb 6, 2024 9:26 PM
Order inquiry for SodaStream Terra: "I sent back some cylinders for the SodaStream Terra and haven't received any refills."
- From a call lasting 11m 17s , Jan 8, 2024 3:00 PM

Conclusion and closing notes

This is SodaStream's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SodaStream agent. This phone number is SodaStream's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-763-2258 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call SodaStream first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, SodaStream has 1 phone number. It's not always clear what is the best way to talk to SodaStream representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for SodaStream. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SodaStream. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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