Smithsonian Institute Customer Service

Phone Number & Contact Info

Smithsonian Institute's Best Phone Number

202-633-1000
Calls Corporate Offices·Most popular Smithsonian Institute number
Q:

How do I talk to a live human at Smithsonian Institute?

A:Press 0, wait until you are transferred to a representative.
Q:

Does Smithsonian Institute offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Smithsonian Institute phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, wait until you are transferred to a representative.
Here is how our research team describes the way the Smithsonian Institute phone system greets you: Safety and security requirements, press 1. For exhibition and theater tickets, press 2. For lost and found, press 3. For magazines, memberships, and collections, press 4. For customer service, press 0.

What are the hours and when should I call?

Smithsonian Institute operates the call center for this 202-633-1000 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Smithsonian Institute phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Smithsonian Institute staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Smithsonian Institute is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Smithsonian Institute

In summation, the best day to call Smithsonian Institute is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Smithsonian Institute staffs the call center well on Wednesday.

Why Customers Call Smithsonian Institute

If you have time to do a bit of reading before you call Smithsonian Institute, we recommend you read over some of our problem-specific articles.

What is the Smithsonian Institute?

The Smithsonian Institution, often referred to as the Smithsonian, is a world-renowned research and educational center in the United States. It is composed of 19 museums, nine research centers, and a zoo, all dedicated to the pursuit of knowledge in various fields such as science, history, art, and culture. Established in 1846 and funded by the government, the Smithsonian offers extensive exhibitions, collections, and programs that aim to inspire understanding, appreciation, and exploration of the natural world and human achievements. Its museums include the National Air and Space Museum, the National Museum of Natural History, and the National Museum of American History, among others. The Smithsonian Institution plays a vital role in preserving our heritage, advancing scientific research, and promoting learning for visitors of all ages.

Where is the Smithsonian Institute located?

The Smithsonian Institute is located in Washington, D.C., the capital of the United States. It is situated along the National Mall, a historic and iconic stretch of land between the U.S. Capitol and the Washington Monument. The institution's numerous museums and research facilities are distributed throughout the city, showcasing a vast range of collections and exhibitions. Visitors can explore renowned museums such as the National Air and Space Museum, National Museum of Natural History, and the National Museum of American History, to name just a few. The Smithsonian's central location in Washington, D.C. allows for easy access to these cultural treasures, attracting millions of visitors each year.

Are there tours available at the Smithsonian Institute?

Yes, there are tours available at the Smithsonian Institution. Visitors have the opportunity to explore the vast collections, exhibits, and facilities of the Smithsonian through guided tours. These tours are led by knowledgeable and engaging docents who provide fascinating insights into the institution's rich history, diverse exhibits, and renowned collections. Whether it's the National Air and Space Museum, the National Museum of Natural History, or any other Smithsonian museum, guided tours offer a unique experience for visitors of all ages. Additionally, the Smithsonian also offers specialized tours for school groups, families, and visitors with disabilities. With a variety of tour options available, visitors can delve deeper into the Smithsonian's treasures, making their visit both informative and memorable.

Top Smithsonian Institute customer service problems

Click the link above to get answers to just about any Smithsonian Institute customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Smithsonian Institute Customer Service Contacts

There are of course other ways to contact Smithsonian Institute customer service besides the phone. Below we list the best ones, by medium.

Smithsonian Institute Customer Service Live Chat

si.edu - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Smithsonian Institute provides this option.

Smithsonian Institute Customer Service on X (formerly Twitter)

twitter.com/smithsonian - Customer Service
Use the link to connect with customer service through Twitter
Smithsonian Institute, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Smithsonian Institute Customer Service on Facebook / Messenger

facebook.com/Smithsonian - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Smithsonian Institute, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Smithsonian Institute Customer Help Desk / Web Support

si.edu - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Smithsonian Institute customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Smithsonian Institute's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Smithsonian Institute agent. This phone number is Smithsonian Institute's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 202-633-1000 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Smithsonian Institute first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook. In total, Smithsonian Institute has 1 phone number. It's not always clear what is the best way to talk to Smithsonian Institute representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Smithsonian Institute. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Smithsonian Institute. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!