Saks Fifth Avenue Customer Service

Phone Number & Contact Info

Saks Fifth Avenue's Best Phone Number

877-551-7257
Toll-free·Calls Customer Service·Most popular Saks Fifth Avenue number
Q:

How do I talk to a live human at Saks Fifth Avenue?

A:Say "Representative."
Q:

Does Saks Fifth Avenue offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-7pm EST. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Saks Fifth Avenue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative."
Here is how our research team describes the way the Saks Fifth Avenue phone system greets you: Are you calling about an existing order?
Below are some clips we've found from Saks Fifth Avenue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Saks Fifth Avenue. For the fastest service, we recommend using support dot saks dot com you're calling to request a price match, to start a return, or to check your order status. Are you calling about an existing order? Please say your order number or type it followed by the pound sign."
Excerpt from a call with Saks Fifth Avenue
Thursday, January 11, 2024 10:15 PM

They may ask your reason for calling (instead of a menu)

"Welcome to Saks Fifth Avenue. For the fastest service, we recommend using support dot Saks dot com if you're calling to request a price match, to start a return, or to check your order status.
Are you calling about an existing order?
In a few words, please tell me what else you are calling about."
Excerpt from a call with Saks Fifth Avenue
Tuesday, March 19, 2024 4:27 PM

What are the hours and when should I call?

Saks Fifth Avenue operates the call center for this 877-551-7257 phone number Mon-Fri 9am-7pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 98 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Saks Fifth Avenue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Saks Fifth Avenue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Saks Fifth Avenue is Thursday. The most busy day to call is Tuesday, which averages 53% more phone calls by comparison. Again, this is based on a sample of 98 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Saks Fifth Avenue

In summation, the best day to call Saks Fifth Avenue is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Saks Fifth Avenue staffs the call center well on Thursday.

Why Customers Call Saks Fifth Avenue

If you have time to do a bit of reading before you call Saks Fifth Avenue, we recommend you read over some of our problem-specific articles.

What is Saks Fifth Avenue's return policy?

Saks Fifth Avenue provides a flexible and hassle-free return policy. Customers can return eligible merchandise within 30 days of purchase, either in-store or by mail. Items must be in their original condition with all tags attached and accompanied by a receipt or proof of purchase. However, some exclusions apply, such as final sale items and intimate apparel. For online purchases, Saks provides a pre-paid return label for convenient return shipping. If the original payment method is available, refunds will be credited accordingly. Alternatively, customers may opt for store credit when returning online purchases. With Saks' customer-oriented return policy, shopping with confidence and returning or exchanging items is made easy.

What payment options are accepted at Saks Fifth Avenue?

Saks Fifth Avenue provides various payment options to ensure a convenient shopping experience. We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, customers can make purchases using Saks Fifth Avenue gift cards, merchandise credits, and SaksFirst store cards. We also offer the option to pay with Apple Pay for contactless payment. For online orders, customers can utilize PayPal or ShopRunner for a seamless checkout process. Saks Fifth Avenue understands the importance of secure transactions and maintains industry-standard encryption protocols to protect customers' personal and payment information. With our wide range of payment options, we aim to accommodate every shopper's preference.

Can I purchase a Saks Fifth Avenue gift card?

Yes, you can conveniently purchase a Saks Fifth Avenue gift card both online and in-store. Whether you want to surprise someone with a special gift or simply treat yourself, our gift cards make the perfect choice. To purchase a gift card online, visit our website and navigate to the "Gift Cards" section. There, you can choose between physical gift cards that will be shipped to the desired address or e-gift cards that are delivered instantly via email. Alternatively, visit any Saks Fifth Avenue store to buy a gift card in person. With a Saks Fifth Avenue gift card, you or your loved ones have the opportunity to explore and indulge in our extensive selection of luxurious fashion, beauty products, and accessories.

Top Saks Fifth Avenue customer service problems

Click the link above to get answers to just about any Saks Fifth Avenue customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Saks Fifth Avenue, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking higher management contact: "I wanna talk to someone that's higher than the store manager."
- From a call lasting 9m 23s , Jun 11, 2024 3:03 PM
Return label request: "I was wondering if you could send me the prepaid label for a return."
- From a call lasting 10m 10s , Feb 26, 2024 8:28 PM
Wrong size dress: "Hi. I had ordered a dress for an event and they sent me a size six instead of a size eight."
- From a call lasting 5m 22s , Feb 8, 2024 5:57 PM
Order status inquiry: "I'm trying to find out where an order is that I ordered."
- From a call lasting 8m 47s , Jan 29, 2024 9:03 PM
Product inquiry: "I'm looking for a men's roma coin silk bomber jacket by Allen Neiman."
- From a call lasting 12m 8s , Jan 11, 2024 10:15 PM
Order inquiry for express shipping: "I want to order something, and I want it to be sent to me in express mail."
- From a call lasting 11m 12s , Jan 7, 2024 7:12 PM

More Saks Fifth Avenue Customer Service Contacts

There are of course other ways to contact Saks Fifth Avenue customer service besides the phone. Below we list the best ones, by medium.

Saks Fifth Avenue Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Saks Fifth Avenue provides this option.

Saks Fifth Avenue Customer Service on Facebook / Messenger

Some customer service teams, like that of Saks Fifth Avenue, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Saks Fifth Avenue Customer Help Desk / Web Support

support.saksfifthavenue.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Saks Fifth Avenue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Saks Fifth Avenue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Saks Fifth Avenue agent. This phone number is Saks Fifth Avenue's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-551-7257 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Saks Fifth Avenue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or facebook or web. In total, Saks Fifth Avenue has 1 phone number. It's not always clear what is the best way to talk to Saks Fifth Avenue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Saks Fifth Avenue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Saks Fifth Avenue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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