A:This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 4am-9pm, Sat 4am-4pm PST.The least busy day is Friday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 16 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
This is the #3 most popular RCN phone number out of 3. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Say "New Customer" at the first menu. Next, say either "Home or Business." Then don't press anything, just hold the line until you are transferred. · How would you like to look up your account? By phone number or account number?
Toll-free · Press 1; at prompt press 3; at prompt press 2; at prompt press 4. · How would you like to look up your account? By phone number or account number?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this RCN phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.
What are the hours and when should I call?
RCN operates the call center for this 888-715-3291 phone number Mon-Fri 4am-9pm, Sat 4am-4pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 5,621 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RCN phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RCN staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call RCN is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 5,621 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call RCN is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that RCN staffs the call center well on Friday.