How do I talk to a human at this Public Storage number?
A:Direct to human
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 5am-9pm, Sat-Sun 5am-8pm PST.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Public Storage Customer Service?
A:The average hold time is 4 minutes and 20 seconds.The longest hold times are on Saturday, and the shortest are on Monday.
This is the #1 most popular Public Storage phone number out of 3. Click above to go back to the main customer service number and other contact information, including Public Storage email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Public Storage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Below are some clips we've found from Public Storage's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Public Storage. We are looking forward to serving you.
Have questions or need to make a payment? Why wait?
Try our new chat feature at public storage dot com.
Ask questions, chat with a live agent, or make your payment free of charge today.
We found your account with unit number e one two.
At location Eighty one twenty four Lakeland Avenue n.
Press one to confirm now. If this is not the account you are calling about, press two.
To rent a storage space or check our rates and availability, press one."
Excerpt from a call with Public Storage
Tuesday, January 23, 2024 10:33 PM
They may ask you to enter information with the dial pad
"Thank you for calling Public Storage. To rent a storage space or check our rates and availability, press one.
If you are currently renting a space with us, press two.
To look please enter your account number followed by the pound sign."
Excerpt from a call with Public Storage
Monday, October 14, 2024 11:17 PM
The first phone menu
"Thank
You for calling Public Storage. To rent a storage space or check our rates and availability, press one.
If you are currently renting a space with us, press two."
Excerpt from a call with Public Storage
Sunday, April 27, 2025 4:10 AM
After you press 1
"For To rent a storage space or check our rates and availability, press one.
To make a payment, press two.
For account balance or billing, press three.
If you have an existing reservation or would like to speak to your property manager, press four."
Excerpt from a call with Public Storage
Monday, March 4, 2024 3:57 PM
What are the hours and when should I call?
Public Storage operates the call center for this 800-688-8057 phone number Mon-Fri 5am-9pm, Sat-Sun 5am-8pm PST. The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 931 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Public Storage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Public Storage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Public Storage is Sunday.The most busy day to call Public Storage is Monday. Again, this is based on a sample of 931 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Saturday, which is 453% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Shortest
Tue
Wed
Thu
Fri
Sat
Longest
The best time to call
In summation, the best day to call Public Storage is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Public Storage staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Public Storage number?
Below is a sample of recent calls to Public Storage, and their purpose. Are any of these similar to the reason you are trying to call?
Access storage unit: I'm trying to figure out a way to get ahold of them so I can get into my storage space.
Taken from a call on Sunday, April 27, 2025 6:36 PM
Accessing closed storage unit: I'm helping somebody move out their storage and I can't get out.
Taken from a call on Sunday, April 27, 2025 1:29 AM
Refund for double charge: I actually need to get one of those payments canceled and refunded because I just don't have the funds to pay it right now.
Taken from a call on Tuesday, February 4, 2025 5:13 PM
Difficulty making payment: I'm trying to make my payments, and I can't get in your website.
Taken from a call on Saturday, January 4, 2025 1:26 AM
Remove card from account: I just need my debit card or my Cash App card to be taken off your account.
Taken from a call on Sunday, December 8, 2024 1:32 AM
Requesting Spanish assistance: Do you have somebody speak Spanish for help me, please?
Taken from a call on Tuesday, December 3, 2024 11:28 PM
Rent increase inquiry: My rent on my unit was below three hundred dollars a month, and all of a sudden, it jumped up to like, three close to three hundred and fifty dollars.
Taken from a call on Tuesday, November 19, 2024 11:48 PM
Check out confusion: I had taken my stuff out of the Public Storage some time ago, and they've been trying to call me.
Taken from a call on Sunday, November 17, 2024 7:06 PM
Payment processing issues: I'm calling because it's been three days, and it's every month is the same situation.
Taken from a call on Thursday, November 7, 2024 8:56 PM
Payment method change: I'm trying to switch the payment so I could change it to a credit card, and it won't let me.
Taken from a call on Saturday, November 2, 2024 8:23 PM