How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Nivea phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Nivea phone system greets you: Thank you for calling Buyer Store Consumer Care. We look forward to speaking with you about our Nivea, Eucerin, Aquaphor products. We can best assist you if you have the product nearby or can provide the exact name of the product to ensure all of our consumers receive the best quality of service. Calls are recorded by supervisory personnel, and your information may be collected. If you are calling from Canada, press 1; for shelf life of products, press 2; for healthcare professional, press 3; to speak to an advisor, press 4.
Below are some clips we've found from Nivea's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Beiersdorf consumer care.
We are currently closed. Our hours of operations are Mondays to Fridays, from nine thirty AM to four thirty PM eastern time.
We look forward to answering your questions about our skin care products during these hours.
If this is a medical emergency or if you need specific medical advice, please contact your primary health care provider local emergency facility, or poison control center.
For additional product information and answer to frequently asked questions, please visit our website nivya u s a dot com, u siren u s dot com, apophore u s dot com, and copper tone dot com.
If you are calling from Canada, please press one to be transferred to our team in Canada.
If you are calling about the shelf life of our products, please press two."
Excerpt from a call with Nivea
Thursday, April 11, 2024 3:36 AM
After you press 4
"If you would like to listen to these menu options again, please press four.
If you would like to listen to these menu options again, please press if you are calling from Canada, please press one to be transferred to our team in Canada.
If you are calling about the shelf life of our products, please press two."
Excerpt from a call with Nivea
Wednesday, March 27, 2024 3:18 PM
What are the hours and when should I call?
Nivea operates the call center for this 800-227-4703 phone number Mon-Fri 9:30am-5:30pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nivea phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nivea staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nivea is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Nivea is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nivea staffs the call center well on Monday.
More Ways to Contact Nivea Customer Service
There are of course other ways to contact Nivea customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Nivea customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nivea's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nivea agent. This phone number is Nivea's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-4703 include and other customer service issues. Rather than trying to call Nivea first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Nivea has 1 phone number. It's not always clear what is the best way to talk to Nivea representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nivea. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nivea. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.