New York MTA Customer Service Phone Number

Hold time now: 5 mins (avg 2)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Shortcut to claims
This is not the most popular New York MTA phone number (it's ranked #3). Most customers call 511 for support: Click here for best option

Other customers got on the phone recently because:

Cobrando muchos viajes extra
I bought with a card that had a limit of * days $**.** but what the machine did was giv...
Car was towed by tbta and need to locate where my car was taken.
I tried to put money in my metrocard through the machine, I inserted both metrocard and...
Lost my purse on M** at **nd. .st. and **th ave NYC at exactly *am but. I take it ever...
I believe I lost my wallet on the q train last night
Mochila escolar de zonet color azul. En el tren * en Buhre ave *:** pm ********.
why am I getting billed separately $*.** on my credit card even though I have an easypa...
Hola*Mis disculpas no puedo hablar con alguien en espa*ol. No se hablar ingles.**Lo qu...
Hola !*Disculpen puedo hablar con alguien en espa*ol *Yo no hablo ingles.***He perdido...
Hola!*He perdido mis documentos el pasaporte espa*ol y el Dni espa*ol. *A nombre de Mar...
Hola!*He perdido mis documentos *Mi pasaporte espa*ol y el dni espa*ol. *Con el nombre...
i lost my disable metro card yesterday, how can i replace a new one?
Can't access trip planner!??! Says "invalid url"

Help me with my issue

New York MTA Customer Service Phone Number 718-330-1234 - Info & Statistics

Phone number to dial718-330-1234
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanShortcut to claims
Average wait2
Current wait5
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone
Quality of communication90%
Quality of help83%
Customer votes436
Best phone number511
Information last updatedTue May 17 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

New York MTA's 718-330-1234 Customer Service Number

This New York MTA phone number is ranked #3 out of 4 because 13,692 New York MTA customers tried our tools and information and gave us feedback after they called. The reason customers call 718-330-1234 is to reach the New York MTA Customer Service department for problems like Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program. As far as we can tell, New York MTA has call center locations in New York and you can call during their open hours 24 hours, 7 days. New York MTA has 4 phone numbers and 4 different ways to get customer help. We've compiled information about 718-330-1234 and ways to call or contact New York MTA with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling New York MTA

Calling New York MTA at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from New York MTA Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with New York MTA's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting New York MTA in General

While 718-330-1234 is New York MTA's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 511 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach New York MTA help by calling them, is that other customers give their customer support at this number a 90% score for their communication skills and a 83% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

New York MTA Contact Info

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