New York Department of Labor - Unemployment UI Claimant Advocate Office

Phone Number & Getting a Rep

New York Department of Labor - Unemployment UI Claimant Advocate Office number

855-528-5618
Toll-free·Calls UI Claimant Advocate Office·See main phone number & contact info
Q:

How do I talk to a human at this New York Department of Labor - Unemployment number?

A:Press 3 then 1
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-4pm EST. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to New York Department of Labor - Unemployment UI Claimant Advocate Office?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All New York Department of Labor - Unemployment customer service contact information

This is the #2 most popular New York Department of Labor - Unemployment phone number out of 4. Click above to go back to the main customer service number and other contact information, including New York Department of Labor - Unemployment email addresses, twitter handles, and live chat options.

More New York Department of Labor - Unemployment Customer Phone Numbers

Claims Department

888-209-8124
Main phone number · Toll-free · Mon-Fri 8am-7:30pm EST · Keep pressing 0 ·

Employer Claims

888-890-5090
Toll-free · 24 hours, 7 days · Press 2 ·

NY.gov ID

800-833-3000
Toll-free · Mon-Fri 8:30am-4:30pm EST · Press 1 then 1 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this New York Department of Labor - Unemployment phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 then 1
Below are some clips we've found from New York Department of Labor - Unemployment's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For assistance in English, please press one. Thank you for calling the New York State Department of Labor's unemployment insurance claimant advocate office. This office helps claimants understand their rights and responsibilities throughout the unemployment insurance process. We can help you understand the determination or decision you may have received and provide guidance on the hearings and appeals process. This office is separate from the telephone claims center. Advocates are not able to process claims, make determinations, or release benefit. If you have a current unemployment insurance claim or your unemployment insurance claim has recently expired, press one."
Excerpt from a call with New York Department of Labor - Unemployment
Friday, May 31, 2024 5:44 PM

What are the hours and when should I call?

New York Department of Labor - Unemployment operates the call center for this 855-528-5618 phone number Mon-Fri 9am-4pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 2,788 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York Department of Labor - Unemployment phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York Department of Labor - Unemployment staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York Department of Labor - Unemployment is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 2,788 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call New York Department of Labor - Unemployment is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this New York Department of Labor - Unemployment number, but it is also the day with the shortest hold times.

Calling this New York Department of Labor - Unemployment Customer Number

Christian Allen is the editor / author responsible for this content.
Oct 24, 2023

This number connects you with the New York Department of Labor's Claimant Advocate Office. People who call this office are often seeking guidance about the appeals process, help navigating questionnaires or forms or assistance understanding their labor rights. If you have been denied unemployment benefits, agents here can help walk you through submitting an appeal. Representatives with this office can also help you prepare for upcoming hearings and appeals at no cost. Although advocates cannot provide direct representation, they can help direct you to a local legal aid office that may be able to provide assistance. 

If you are calling to submit a claim for unemployment insurance, you will be directed to call the Telephone Claims Center at another number. The Claimant Advocate Office is not able to process claims or appeals, but it can help you navigate problems with the claim or appeal process. Representatives in this office are also unable to help you check on the status of an unemployment claim or appeal; for this, you will need to contact the Telephone Claims Center. 

If you call the line outside business hours, a short recording will instruct you to try again between 9 a.m. and 4 p.m. EST, Monday and Friday. There is no option to leave a message or request a callback. If you call during business hours, you will be asked for your claim number and some authentication information, including your Social Security number. You should have these handy to expedite the call process, as well as a list of your questions and any documentation you may be seeking clarification on. 

When I called around midday, it took just over half an hour to connect with an agent. The representative who answered the call was pleasant and well-informed about New York state's labor laws and the unemployment appeals process. They were able to provide information on the rights of employees and the duties of employers in New York state. Not only is the advice helpful and well-articulated, but it's available in a wide variety of languages. 

Representatives with this call center seemed to be government employees based in New York. As such, they were easy to understand and understood my questions well. When I asked about the claimant appeal process, their responses seemed natural and unscripted. I did not have to ask for much clarification, but they were able to elaborate on terms and laws that were unfamiliar to me. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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