New York Department of Labor - Unemployment UI Claimant Advocate Office Phone Number

What It's Like to Call New York Department of Labor - Unemployment Phone Number 855-528-5618

By Christian Allen

Oct 24, 2023

This number connects you with the New York Department of Labor's Claimant Advocate Office. People who call this office are often seeking guidance about the appeals process, help navigating questionnaires or forms or assistance understanding their labor rights. If you have been denied unemployment benefits, agents here can help walk you through submitting an appeal. Representatives with this office can also help you prepare for upcoming hearings and appeals at no cost. Although advocates cannot provide direct representation, they can help direct you to a local legal aid office that may be able to provide assistance. 

If you are calling to submit a claim for unemployment insurance, you will be directed to call the Telephone Claims Center at another number. The Claimant Advocate Office is not able to process claims or appeals, but it can help you navigate problems with the claim or appeal process. Representatives in this office are also unable to help you check on the status of an unemployment claim or appeal; for this, you will need to contact the Telephone Claims Center. 

If you call the line outside business hours, a short recording will instruct you to try again between 9 a.m. and 4 p.m. EST, Monday and Friday. There is no option to leave a message or request a callback. If you call during business hours, you will be asked for your claim number and some authentication information, including your Social Security number. You should have these handy to expedite the call process, as well as a list of your questions and any documentation you may be seeking clarification on. 

When I called around midday, it took just over half an hour to connect with an agent. The representative who answered the call was pleasant and well-informed about New York state's labor laws and the unemployment appeals process. They were able to provide information on the rights of employees and the duties of employers in New York state. Not only is the advice helpful and well-articulated, but it's available in a wide variety of languages. 

Representatives with this call center seemed to be government employees based in New York. As such, they were easy to understand and understood my questions well. When I asked about the claimant appeal process, their responses seemed natural and unscripted. I did not have to ask for much clarification, but they were able to elaborate on terms and laws that were unfamiliar to me. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

New York Department of Labor - Unemployment's 855-528-5618 UI Claimant Advocate Office Number

This New York Department of Labor - Unemployment phone number is ranked #2 out of 4 because 16,728 New York Department of Labor - Unemployment customers tried our tools and information and gave us feedback after they called. The reason customers call 855-528-5618 is to reach the New York Department of Labor - Unemployment UI Claimant Advocate Office department for problems like Make a claim, Problem with a claim. As far as we can tell, New York Department of Labor - Unemployment has call center locations in New York and you can call during their open hours Mon-Fri 9am-4pm EST. New York Department of Labor - Unemployment has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 855-528-5618 and ways to call or contact New York Department of Labor - Unemployment with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling New York Department of Labor - Unemployment

Calling New York Department of Labor - Unemployment at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 855-528-5618. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when New York Department of Labor - Unemployment UI Claimant Advocate Office agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than New York Department of Labor - Unemployment Once on the phone with New York Department of Labor - Unemployment's UI Claimant Advocate Office department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting New York Department of Labor - Unemployment in General

While 855-528-5618 is New York Department of Labor - Unemployment's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-209-8124 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach New York Department of Labor - Unemployment help by calling them, is that other customers give their customer support at this number a 71% score for their communication skills and a 73% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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