Motorola Technical Support

Phone Number & Getting a Rep

Motorola Technical Support number

866-289-6686
Toll-free·Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this Motorola number?

A:Press 2 then 2 then # then 5 then 5
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Motorola Technical Support?

A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.

All Motorola customer service contact information

This is the #2 most popular Motorola phone number out of 2. Click above to go back to the main customer service number and other contact information, including Motorola email addresses, twitter handles, and live chat options.

More Motorola Customer Phone Numbers

Customer Service

800-734-5870
Main phone number · Toll-free · 24 hours. 7 days · Press 1 then 1 then 1 · Wait on the line for the next available agent.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Motorola phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 2 then # then 5 then 5
Here is how our research team describes the way the Motorola phone system greets you: Enter the 10-digit mobile phone number you are calling about.
Below are some clips we've found from Motorola's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thanks for calling Motorola.
Press one for yes or two for no.
Enter the ten digit mobile phone number you are calling about."
Excerpt from a call with Motorola
Friday, September 6, 2024 8:31 PM

They may ask you to enter information with the dial pad

"If you have called before, enter the phone number you provided."
Excerpt from a call with Motorola
Friday, September 6, 2024 8:31 PM

What are the hours and when should I call?

Motorola operates the call center for this 866-289-6686 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 140 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Motorola phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Motorola staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Motorola is Saturday. The most busy day to call is Monday, which averages 80% more phone calls by comparison. Again, this is based on a sample of 140 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Motorola is Tuesday.

Why call this Motorola number?

Below is a sample of recent calls to Motorola, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 35s , Oct 13, 2024 2:27 AM
Unlock stolen phone: "When I got the phone back, it's still asking for the previous PIN."
- From a call lasting 13m 35s , Sep 6, 2024 8:31 PM
: ""
- From a call lasting 48s , Sep 6, 2024 8:30 PM
Notification sound assistance: "I don't know how to turn on my sound when I get a text message."
- From a call lasting 3m 46s , Aug 17, 2024 4:34 PM

Calling this Motorola Customer Number

Christian Allen is the editor / author responsible for this content.
May 20, 2024

This number appears to be more of a directory as opposed to a way to get technical support. When I called this number on two different occasions, I was redirected to a different number that I could call for help with my issue as opposed to actually assisting me with my issue.

On the first attempt, I was taken to the main menu and asked if I was calling about the phone number that I was calling from. I said that I was and was told that I could go online to get assistance from Molly, Motorola's virtual assistant. I was then asked what I was calling about, with choices of smart phone, accessory or something else. I said that it was something else and was taken to a second menu, where I selected home and office phones.

I was told that in order to get help with this issue, I would need to call a different number (1-833-468-1468) dedicated to support with home and office phones. I was then asked if I wanted to hear the information again by pressing 1. If I did not press 1, the system would automatically hang up after a few seconds.

I tried the same call again, this time saying that I was calling about accessories. Again, the system took me to a menu where it gave me another number that I could call to get assistance with my issue. It didn't provide any option to get connected elsewhere; it simply asked me if I needed the information repeated and then thanked me for calling before hanging up.

This number does serve a purpose, but it's not great at getting you the information you need unless you don't know which phone number you need to call. Once I had that information, I wouldn't use this number.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Back to Motorola's main customer service phone number

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