Does Monoprice.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-5pm PST.The least busy day is Friday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
Mon-Fri 6am-5pm PST · Press 3 at the first menu. Next, you must choose an option 1-5. · Directions or hours, press 1. For product and technical support, press 2. For customer service, press 3. For business accounts, press 4. For human resources, press 5. For corporate offices, press 6.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Monoprice.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Monoprice.com phone number to document the phone system.
Here is how our research team describes the way the Monoprice.com phone system greets you: Directions or hours, press 1. For product and technical support, press 2. For customer service, press 3. For business accounts, press 4. For human resources, press 5. For corporate offices, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Monoprice.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Monoprice.
In an effort to deliver quality service, your call may be monitored and recorded for training purposes.
Please listen carefully to each option as our menu has changed."
Excerpt from a call with Monoprice.com
Monday, September 23, 2024 11:22 PM
What are the hours and when should I call?
Monoprice.com operates the call center for this 877-271-2592 phone number Mon-Fri 6am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 883 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Monoprice.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Monoprice.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Monoprice.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Monoprice.com is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 883 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Monoprice.com is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Monoprice.com staffs the call center well on Friday.
Why Customers Call Monoprice.com
Below is a sample of recent calls to Monoprice.com, and their purpose. Are any of these similar to the reason you are trying to call?
Website order issues: "I was trying to place that order since last Sunday, but then every time, do I go on the website?"
- From a call lasting 13m 35s , Sep 23, 2024 11:22 PM
Information about why customers call Monoprice.com is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Monoprice.com provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Monoprice.com will reply our your email.
As a last, sometimes only, resort- Monoprice.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Monoprice.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Monoprice.com agent. This phone number is Monoprice.com's best phone number because 5,298 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-271-2592 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Monoprice.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Monoprice.com has 2 phone numbers. It's not always clear what is the best way to talk to Monoprice.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Monoprice.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Monoprice.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.