Microsoft - Tech Support Windows Technical Support

Phone Number & Getting a Rep

Microsoft - Tech Support Windows Technical Support number

800-936-5700
Toll-free·Calls Windows Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this Microsoft - Tech Support number?

A:Press 0 at each prompt, then say "Agent".
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Microsoft - Tech Support Windows Technical Support?

A:The average hold time is 13 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All Microsoft - Tech Support customer service contact information

This is the #2 most popular Microsoft - Tech Support phone number out of 2. Click above to go back to the main customer service number and other contact information, including Microsoft - Tech Support email addresses, twitter handles, and live chat options.

More Microsoft - Tech Support Customer Phone Numbers

Technical Support

877-696-7786
Main phone number · Toll-free · 24 hours, 7 days · Press 0 then 1 then 1 then keep pressing 0 until transferred ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Microsoft - Tech Support phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, then say "Agent".
Here is how our research team describes the way the Microsoft - Tech Support phone system greets you: Are you calling as a home user or a business user?
Below are some clips we've found from Microsoft - Tech Support's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft - Tech Support
Saturday, October 26, 2024 4:49 AM

What are the hours and when should I call?

Microsoft - Tech Support operates the call center for this 800-936-5700 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 342 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft - Tech Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft - Tech Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Microsoft - Tech Support is Saturday. The most busy day to call is Wednesday, which averages 127% more phone calls by comparison. Again, this is based on a sample of 342 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Microsoft - Tech Support is Tuesday.

Why call this Microsoft - Tech Support number?

Below is a sample of recent calls to Microsoft - Tech Support, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 14s , Nov 2, 2024 8:06 PM
: ""
- From a call lasting 1m 45s , Nov 1, 2024 9:28 PM
: ""
- From a call lasting 43s , Oct 26, 2024 4:49 AM
: ""
- From a call lasting 1m 56s , Oct 18, 2024 1:58 AM
: ""
- From a call lasting 1m 19s , Oct 13, 2024 4:23 PM
: ""
- From a call lasting 1m 19s , Oct 10, 2024 10:04 PM
: ""
- From a call lasting 35s , Oct 7, 2024 4:02 PM
: ""
- From a call lasting 34s , Oct 6, 2024 8:02 PM
: ""
- From a call lasting 1m 42s , Oct 3, 2024 8:50 AM
: ""
- From a call lasting 1m 18s , Oct 2, 2024 11:55 AM

Calling this Microsoft - Tech Support Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 6, 2023

Calling Microsoft Tech Support's 800-936-5700 phone number is a waste of time if you want to talk to someone. I had a terrible experience attempting to get help, and apparently, Microsoft tracks callers like a web browser tracks users. After I failed to get help the first time, I was unable to talk to anyone on this line, which was even more frustrating. What if I had a different issue (which I did), and I needed to talk to someone? I'm pretty sure for the short term at least, my number has been blacklisted. That is some really bad customer service.

I realize Microsoft has a lot of products, so the company probably gets a lot of phone calls. However, just because a company has a lot of customer service demands doesn't mean it gets to ignore them. It's pretty obvious Microsoft prefers to automate the entire process online. Not all customers are ready for that though, and there's no point in allowing people to call a business if the company doesn't intend to provide good service using that format. 

The phone call started out okay. An automated assistant answered and said, "Thank you for calling Microsoft," followed by the standard Spanish option and privacy message. Then, it said, "To help me best assist you, I need to know if you are calling as a home user or a business user." I promptly answered "home user," but it didn't understand what I said and I had to answer again. Then, it asked me what it could help me with today. I said clearly, "MS Word," and once again, it said, "Sorry I didn't catch that. Are you calling for technical support or help with a product?"

I wasn't sure what to say because I needed help licensing my copy. The code was not working after I submitted payment. However, I figured that could be technical support, so I decided to say that. It told me, "Okay, to better help you, technical support is now online. Help.microsoft.com. If you like I can also send you that link in a text message." I said no, and then it rudely said, "Okay, thanks for calling Microsoft," and hung up on me. I was pretty angry at this point because I had received no help and the system just hung up on me.

Immediately, I called back and was even more stunned that the automated system didn't greet me or offer me any options. Instead, it knew I was calling back and said, "Hi, thanks for calling Microsoft. For assistance with Microsoft Word technical support, please visit us online. Thank you for calling Microsoft. Goodbye." I waited a few minutes and tried again and the same thing happened. What a horrible experience.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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