There are a dozen reasons why people might need to call Match.com, which is why it is extremely frustrating that there is actually no great way to talk to a human representative. In fact, I couldn't find one way to call and talk to someone, which frustrated me because I didn't want to use an online customer service portal. They offer a live chat option, but only during certain hours and once again through their app and not via the phone or any other platform, which I also found frustrating.
I had a question about my overall experience and some technical issues and wanted to speak with someone in person. I am a bit old-fashioned, but I prefer to be able to explain everything to someone in person, not via the keypad. That is partially why Match.com was probably not working out for me, but everyone seemed to be online dating, and I thought it would be a good fit for me. Clearly, it is not, especially given the terrible experience I had with customer service.
First, I tried to call this number, but that was a failure. Every time I tried to call it, I got a message that my call could not be completed at this time. Match.com warns that there are fake lines not associated with them, so this was clearly one of them. I did a bit more internet searching and found this number: 1-800-092-6224.
This seemed like it would work at first. A recorded message said thank you for calling Match. It then said, "For help with confirming your account status, press 1. For help managing your subscription, press 2. For all other questions, please visit us on the web at Match.com/help."
I thought I could try to talk to someone about my subscription to get help, but I was met with a recorded message that said, "To manage your subscription, log into your account and click on the gear icon in the navigation bar at the top of the screen. Click on manage account, then manage subscription. Follow the prompts until your page reads your subscription has been answered." Then it cycled back to the same menu.
I tried again and pressed 1 this time. I figured they could direct me to someone else if I could just get to a live agent. However, I received a similar recorded message: "For your account status, log into your account and click on the gear icon in the navigation bar at the top of the screen. Click on manage account, and then manage subscription. Next, enter your password. Finally, click on subscription status."
It then took me back to the original message, and I gave up. To get any help, I will have to use the online chat option, but at least now I know how to end my subscription because this isn't going to work for me.
This Match.com phone number is ranked #2 out of 2 because 227,046 Match.com customers tried our tools and information and gave us feedback after they called. The reason customers call 800-449-7095 is to reach the Match.com International Billing department for problems like Unblock Account, Cancel My Subscription, Refund a Charge, Account Access, Update Account Info. As far as we can tell, Match.com has call center locations in Texas or South Carolina or Wisonsin and you can call during their open hours 24 hours, 7 days. Match.com has 2 phone numbers and 3 different ways to get customer help. We've compiled information about 800-449-7095 and ways to call or contact Match.com with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Match.com at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-449-7095. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Match.com International Billing agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Match.com Once on the phone with Match.com's International Billing department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-449-7095 is Match.com's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-926-2824 is their best customer phone number overall, and we have put together a comparison of their 3 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Match.com help by calling them, is that other customers give their customer support at this number a 37% score for their communication skills and a 49% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.