A:No. Hours for this phone number are Mon-Sat 7am-10pm, Sun 9am-10pm CST.The least busy day is Sunday, and the most busy day is Saturday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Kohl's Kohl's Card?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Thursday.
This is the #2 most popular Kohl's phone number out of 2. Click above to go back to the main customer service number and other contact information, including Kohl's email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kohl's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0
Below are some clips we've found from Kohl's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kohl's.
To make a payment, or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order, press two."
Excerpt from a call with Kohl's
Friday, August 9, 2024 12:54 PM
They may ask you to enter information with the dial pad
"Thank For calling Kohl's.
To make a payment, or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order you have selected Kohl's charge.
Please enter in the last four digits of the primary account holder's Social Security number associated with this"
Excerpt from a call with Kohl's
Friday, March 7, 2025 3:34 PM
The first phone menu
"Thank you for calling Kohl's.
For Kohl's dot com assistance, with order placement or to you have selected Kohl's dot com.
For Kohl's dot com assistance with order placement, or to check on an existing order, press one.
For Kohl's rewards, point inquiries, or enrollment questions, press two."
Excerpt from a call with Kohl's
Saturday, April 12, 2025 12:16 PM
What are the hours and when should I call?
Kohl's operates the call center for this 800-564-5740 phone number Mon-Sat 7am-10pm, Sun 9am-10pm CST. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 395 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kohl's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kohl's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kohl's is Sunday.The most busy day to call Kohl's is Saturday. Again, this is based on a sample of 395 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Sunday is 42% less busy than Saturday
Quietest
Mon
Monday is 24% less busy than Saturday
Tue
Tuesday is 15% less busy than Saturday
Wed
Wednesday is 34% less busy than Saturday
Thu
Thursday is 18% less busy than Saturday
Fri
Friday is 10% less busy than Saturday
Sat
Saturday is the busiest day
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Kohl's is Wednesday.
Why call this Kohl's number?
Below is a sample of recent calls to Kohl's, and their purpose. Are any of these similar to the reason you are trying to call?
Credit card lookup inquiry: I was wondering, can they look it up at the SOA?
Taken from a call on Saturday, April 12, 2025 12:16 PM
Placing an order: I'd like to place an order.
Taken from a call on Thursday, March 20, 2025 4:22 PM
Payment inquiry: I'm just calling we can't remember if we made our payment on March twenty second.
Taken from a call on Friday, February 28, 2025 6:29 PM
Kohl's credit card issue: I just want Kohl's credit card.
Taken from a call on Thursday, February 27, 2025 7:40 PM
Issue with Kohl's card: I'm trying to place an order online, and it says something is wrong with my Kohl's card.
Taken from a call on Sunday, February 16, 2025 6:45 PM
Verify credit card details: I wanna verify that you got my new card number and everything's set to go.
Taken from a call on Monday, February 3, 2025 12:51 PM
Received suspicious texts: I've been getting text messages from you or supposedly you that says you're trying to get in touch with me.
Taken from a call on Monday, January 27, 2025 10:03 AM
Report stolen charge cards: I have my card charge card was stolen from my house.
Taken from a call on Wednesday, January 22, 2025 10:05 AM
Receipt assistance request: I'm hoping you could assist me with that.
Taken from a call on Tuesday, January 21, 2025 9:34 PM
Inquiring about account balance: I am needing the balance and when it's due.
Taken from a call on Friday, January 17, 2025 11:40 AM