Juno Phone Number

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888-839-5866
Customer service
Current Wait: 5 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
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Reasons customers like you called recently

I am not receiving any emails
i am trying to contact someone about juno kegal weights i would like some informati...
My emails are severely delayed and sometimes non-existent. Current emails do not seem t...
When logged in, all options (mail, send, etc.) are frozen. Logging out, then logging i...
So much junk mail I can hardly find the emails I need to read.
My June account was hacked.
I have been a Juno on line customer since ****.*(** years)*On ********** at *am we had...
I put my application in and I haven't heard back
I forgot my password and sign in name**I have not visited the site in awhile.*email...
My inbox on my phone is receiving *** to over *,*** daily. Now they were from back in M...
Cannot get into Juno email account *****@***.com**The password was changed to a new pas...
My item still hasn't shown up
I forgot my password and when I’m putting in my member ID in the forgotten password tab...
I did a backgound check on myself, and an email address I am not familiar with is comin...
I want to know if you were going to charge for Juno email if you are are you going to j...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Juno's Phone-Based Customer Care

Juno is a value-priced Internet service provider (ISP) in the United States. As one of the oldest companies providing email and Internet access, it isn't surprising that Juno receives many requests for customer service each and every day.

As a value service, Juno offers limited phone-based customer support. Their policy is to provide free phone-based customer support to new customers (within the first month of sign-up) who are having difficulty connecting to the Internet. Juno otherwise charges a fee for customer service calls, preferring to provide customer service online via an email form.

Why Do People Call Juno Customer Support?

People call Juno customer support for a range of reasons, including:

  • Setting up new service
  • Changing or canceling service
  • Technical support
  • Assistance with passwords, login credentials and hacked accounts
  • Questions about service features
  • Questions about billing

Best Practices for Calling Juno Customer Service

There are several things that you can do to help ensure that your call to Juno customer service is handled quickly and professionally:

  • Understand Juno's customer service policies. If you are not in your first month of service and are not calling about an inability to get online, you must pay a service charge. If you don't want to pay the service charge, request online support.
  • Contact Juno when customer service is available. Juno's customer service team works Monday through Friday, from 9 am to 9 pm Eastern time.
  • If calling for technical support, have your computer or device handy so that you and the representative can troubleshoot together.
  • Have necessary information and documentation handy when calling. This may include your account information, service contract, billing statements, screenshots or previous correspondence concerning your case.
  • Make sure you have pen and paper available so that you can take notes during your call.

How do Consumers Feel About Calling Juno Customer Service?

Consumers appear to have mixed feelings about Juno customer service. Many feel that the limited hours and service fees for phone-based customer service are unfair and make using the service frustrating. Others, however, understand that Juno is a budget service and are willing to accept these limitations.

What Kind of Issues can Juno Customer Service Representative Resolve?

Juno customer service representatives can resolve a range of issues, including setting up, changing and canceling accounts, troubleshooting, providing technical support, addressing problems with account security, and researching billing issues.

What Can't Be Resolved With a Call to Juno Customer Service?

Juno customer service representatives are unable to address technical problems that include service incompatibility with your equipment. While they might be able to suggest a workaround, a serious incompatibility may mean that you'll need to try a new service.

What Should You Do If You Have an Unsuccessful Call with Juno?

If you get off the phone with Juno customer service and feel as though your questions were not answered or your concerns not resolved, don't fret. You still have options.

  • Review your call notes. If you didn't take notes during the call, do so now: Write down what you remember from your conversation. Take note of any areas of possible miscommunication so that you can address these issues in your next communication with Juno.
  • While it is possible to call Juno a second time, keep in mind that you'll have to pay the service fee for this privilege. You may decide to simply take your concerns to Juno's online customer service help page. You'll be able to complete a form that connects you with a customer service representative via email.
  • While email requests can be slower than using the phone, it has its advantages. You'll be able to carefully explain what went wrong with your call and you'll have a written transcript of the communication, which can be helpful if you have to escalate your case.

Customer Number 888-839-5866 - by the Numbers

Phone number to dial888-839-5866
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanPress # at each prompt asking for your phone number, then 3, then 1.
Average wait
Current wait5
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web
Quality of communication71%
Quality of help80%
Customer votes355
Information last updatedTue Nov 23 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Juno's Best Toll-Free/800 Customer Phone Number

This is Juno's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Juno agent. This phone number is Juno's Best Phone Number because 5,520 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-839-5866 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Juno first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Juno has 1 phone number. It's not always clear what is the best way to talk to Juno representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Juno - by phone or otherwise

While 888-839-5866 is Juno's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Abuse@Support.Juno.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Juno please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Juno.

What is GetHuman's Relationship to Juno?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Juno. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Juno Contact Info

All Juno contacts
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