Calling IBM's customer service at 877-426-6006 involves navigating through an automated message system with five choices: press 1 if you have your party's location and extension, press 2 for questions about invoices, orders, contracts, or inventory, press 3 for IBM technical support or service calls, press 4 for assistance with online e-tools, and press 5 for general help or concerns not covered by the previous options.
The automated message system, while not very sophisticated, offers straightforward options that cover a broad range of common customer issues. If you let the message play through twice without making a selection, you will automatically be transferred to the fifth option, general questions or customer support, and be connected with a representative.
However, if you call during off-hours or on a day they're closed, the call will automatically end after requesting you call back during regular business hours. This is in contrast to other automated message systems, which can prompt callers to further navigate the system to obtain pre-recorded information or leave a message.
I called during business hours with a general question (option 5) and was connected rather quickly. I wasn't given an approximate wait time, although such an estimate wasn't really necessary in this case because I didn't have to wait more than a couple of minutes. The representative I connected with was friendly and helpful and was able to address my concern quickly and efficiently.
Although you will be connected with a representative if you select option five or make no selection after two cycles, there was no immediate, clear option to speak with a representative. This is unfortunate and creates a bit of an accessibility barrier for callers who aren't familiar with or able to easily use automated systems, such as the less tech-savvy and the elderly. I do appreciate the system automatically connecting with a representative, however, after two cycles. Some other automated systems will keep repeating or make callers figuratively jump through hoops before letting them connect with a human.
The other call options, aside from option 1, take you to an additional automated system. (Option 1, as expected, asks you to input your party's location and extension.) However, once again, if you call during off-hours, you will receive an automated message requesting you call back during business hours and an automatic termination of the phone call.
Based on this experience, I would assume the various options all ultimately connect you with a representative, one specific to your reason for calling. This would explain call termination: if there's no one to answer the phone, and no additional automated system for the specific concern, the only option is to request the caller try again during business hours.
The main reasons for calling IBM's support line include technical support, product questions or concerns, order and billing questions or concerns, account management, and/or service outages or downtime. Should a caller be unable to connect with a representative, or need information during off hours, IBM's website serves as a great resource.
This IBM phone number is ranked #3 out of 3 because 6,516 IBM customers tried our tools and information and gave us feedback after they called. The reason customers call 877-426-6006 is to reach the IBM Purchasing department for problems like Where to buy, Complaint, Technical support, Repairs, Returns. As far as we can tell, IBM has call center locations in null and you can call during their open hours 24 hours, 7 days. IBM has 3 phone numbers and 5 different ways to get customer help. We've compiled information about 877-426-6006 and ways to call or contact IBM with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling IBM at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-426-6006. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when IBM Purchasing agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than IBM Once on the phone with IBM's Purchasing department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 877-426-6006 is IBM's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-426-4968 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach IBM help by calling them, is that other customers give their customer support at this number a 87% score for their communication skills and a 91% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.