Hughes Communications Phone Number

Call Hughes Communications customer service faster with GetHuman

888-667-5537
Customer service
888-615-0298
Call For New Service
Current Wait: 15 mins (8m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 0
What the phone menu sounds like when you call: If this call is urgent, please remain on the line, and a support agent will be with you shortly.

The Editor's Notes on Hughes Communications's Phone-Based Customer Care

Hughesnet is a provider of high-speed satellite Internet service. With more than 1.3 million customers, it isn't surprising that Hughesnet customer service gets a lot of calls each and every day.

Why do People Call Hughesnet Customer Support?

People call Hughesnet customer support for a range of reasons, including:

  • Questions about Hughesnet services
  • Starting, modifying or canceling service
  • Technical support
  • Billing questions
  • Scheduling service calls from a technician

Best Practices for Calling Hughesnet Customer Service

There are several things that you can do to ensure that your call to Hughesnet is handled quickly and professionally:

  • Before calling Hughesnet customer service, make sure that you have all relevant documentation handy. This may include order confirmations, invoices, billing statements, credit card statements, product serial numbers and any correspondence between you and Hughesnet regarding your case or situation.
  • Hughesnet has partnered with Sutherland to provide technical support for connected devices. This service requires a separate subscription, so it is important that you understand the distinction between device technical support and Hughesnet customer service.
  • Hughesnet has different numbers for sales and customer support. Make sure you are calling the correct number.
  • Have pen and paper available so that you can take notes during your call.

How do Consumers Feel About Calling Hughesnet Customer Service?

It appears as though consumers are generally satisfied with the level of customer service provided by Hughesnet. There are no consistent patterns of dissatisfaction to be found in reports online or in the media.

What Kind of Issues can Hughesnet Customer Service Representative Resolve?

Hughesnet customer service representatives can resolve many issues, including issues with beginning, changing, or ending service, scheduling technician service calls, providing assistance with returning equipment, troubleshooting, technical support and researching billing inquiries.

What Can't Be Resolved With a Call to Hughesnet Customer Service?

Hughesnet customer service representatives can provide basic troubleshooting services and resolve some technical issues remotely. In some cases, however, they may have to schedule a technician visit to deal with more serious issues.

In situations where third-party equipment does not appear to be compatible with Hughesnet services and equipment, a customer support agent may be able to suggest a work-around, but, in the end, may not be able to resolve the problem completely. In such cases, you may have to replace your equipment with something that is compatible with Hughesnet.

What Should You Do If You Have an Unsuccessful Call with Hughesnet?

If you get off the phone with Hughesnet customer service and feel as though your questions were not answered or issues resolved, don't fret. You may still have options.

  • First, review the notes that you took while speaking to Hughesnet customer service. You may be able to identify an area of miscommunication.
  • Next, call Hughesnet back. Keep in mind that some customer service representatives have more training and experience than others. There is a good chance that the next person you speak to will be in a better position to provide you with assistance.
  • When you place your second call, explain politely that you've called before and describe both your issue and how the first representative was unable to help. Doing this lets the second representative target your area of dissatisfaction and encourages him or her to figure out a different strategy.
  • If a second call doesn't work, try getting in touch with Hughesnet in a different way. You may be able to submit a request online or contact social media specialists through one of the company's social platform accounts.
  • Hughesnet does have an online user community that is frequented by experienced users. Consider posting your issue or question there.
  • If you signed up for Hughesnet through a third-party dealer, you might consider talking to the dealer to see if management can advocate for you.

Reasons customers like you called recently

This Veronica turner my internet box is not working I unplugged it for * minutes nothi...
My land phone is not working *It say to the check the internet*But my cell phone I can...
I sent all my equipment back over a month ago and I am still receiving messages to send...
I cancelled this service MONTHS AGO! I said I was going through a divorce and I cannot...
I cancelled my service over * months ago and returned my equipment today I got a box to...
Just want to make sure you received equipment back so my account will be cleared and closed
I upgraded to ** GB. I was promised better service. I haven't had television service fo...
billing, hughesnet deducted ***.** on *******. I cancelled my service and sent the equi...
I need the email with my confirmation number and all the information from my call today
I need my dish removed…my understanding was that the satellite dish would be removed if...
Due to my credit card was stolen and I’m having issues getting it worked out and I’m ho...
This Morning my internet or voice service were not working and are Still not my name is...
My **** internet I down
See more recent reasons for calling

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Customer Number 888-667-5537 - by the Numbers

Phone number to dial888-667-5537
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanPress 0
Average wait
Current wait15
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web
Quality of communication52%
Quality of help75%
Customer votes3,725
Information last updatedSat Sep 30 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Hughes Communications's Best Toll-Free/800 Customer Phone Number

This is Hughes Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hughes Communications agent. This phone number is Hughes Communications's Best Phone Number because 51,780 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-667-5537 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. The Hughes Communications call center that you call into has employees from Missouri and is open 24 hours, 7 days according to customers. In total, Hughes Communications has 8 phone numbers. It's not always clear what is the best way to talk to Hughes Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hughes Communications - by phone or otherwise

While 888-667-5537 is Hughes Communications's best toll-free number, there are 10 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Hughes Communications customers, is by calling their 888-615-0298 phone number for their Call For New Service department. Besides calling, the next favorite option for customers looking for help is via 888-615-0298 for Call For New Service. If you think this information is inaccurate or know of other ways to contact Hughes Communications please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hughes Communications.

What is GetHuman's Relationship to Hughes Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hughes Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Hughes Communications Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Hughes Communications contacts
Hughes Communications Phone NumberBEST
Hughes Communications Live Chat
Hughes Communications Help Desk
General customer information

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