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Holiday Inn New Customers

Phone Number & Getting a Rep

Holiday Inn New Customers number

866-310-7782
Toll-free·Calls New Customers· See main phone number & contact info
Q:

How do I talk to a human at this Holiday Inn number?

A:Press 1 then wait
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Holiday Inn New Customers?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All Holiday Inn customer service contact information

This is the #2 most popular Holiday Inn phone number out of 2. Click above to go back to the main customer service number and other contact information, including Holiday Inn email addresses, twitter handles, and live chat options.

More Holiday Inn Customer Phone Numbers

Customer Service

800-465-4329
Main phone number · Toll-free · 24 hours, 7 days · Say, "I don't know" or ask for a specialist. · Please tell me why you are calling today.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Holiday Inn phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 1 then wait

What are the hours and when should I call?

Holiday Inn operates the call center for this 866-310-7782 phone number 24 hours, 7 days.  The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 42 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Holiday Inn phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Holiday Inn staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Holiday Inn is Monday. The most busy day to call Holiday Inn is Wednesday.  Again, this is based on a sample of 42 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday. 

The best time to call

In summation, the best day to call Holiday Inn is Monday.  In this case, it's a no-brainer. Monday is not only the least busy day for calling this Holiday Inn number, but it is also the day with the shortest hold times.

Calling this Holiday Inn Customer Number

2014-05-02T00:00:00.000Z

Holiday Inn is a major hotel chain that operates in the United States and internationally. As it has over 1,100 properties around the world, it isn't surprising that Holiday Inn receives a lot of customer service calls each and every day.

Why Do People Call Holiday Inn Customer Support?

People call Holiday Inn customer support for a variety of reasons, including:

  • Making, changing and canceling reservations
  • Getting information about Holiday Inn hotels and resorts
  • Reporting complaints or concerns
  • Requesting an investigation into a billing problem or issue
  • Questions about IHG Rewards Club, the company's loyalty program
  • Technical support in using Holiday Inn's website or mobile apps

Best Practices for Calling Holiday Inn Customer Service

There are a couple of things you can do to help ensure that your call to Holiday Inn customer support is handled quickly and professionally:

  • Before calling, make sure that you have any relevant documentation and information in front of you. This may include your IHG Rewards Club number, reservation or cancelation number, correspondence between Holiday Inn and yourself about your situation, as well as billing statements.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Holiday Inn Customer Service?

Callers seem to be satisfied by the level of service provided by Holiday Inn customer service representatives. There are few reports of dissatisfaction in the media or online.

What Kinds of Issues Can Holiday Inn Customer Service Representatives Resolve?

Holiday Inn's customer service representatives can resolve many typical consumer issues. These include answering questions about resort and hotel properties and their amenities, reserving rooms, assisting with special accommodations or requests, canceling or changing reservations, addressing billing issues and providing details on a guest's IHG Rewards Club account.

What Can't Be Resolved With a Call to Holiday Inn Customer Service?

While Holiday Inn customer service agents are able to address most consumer issues, there are a few matters that may be difficult to resolve over the phone. These may include problems with reservations made via third-party websites or travel agents. In addition, a Holiday Inn customer service representative may have limited options if a caller is upset about how an issue was handled at an individual Holiday Inn hotel or resort property.

What Should You Do If You Have an Unsuccessful Call with Holiday Inn?

Sometimes, calls to Holiday Inn customer service don't go as you wish they would have. If you get off the phone with a customer service representative and feel as though your concerns were not appropriately addressed, don't fret. You may still be able to get your questions answered or your issues resolved.

First, review the notes that you took during your call. The notes may contain information that points to an area of misunderstanding or miscommunication between you and the customer service agent.

Next, call Holiday Inn customer service back. Politely note that this is your second call and that your initial conversation did not get your issues resolved. The next customer service agent that you speak to may have more training or experience and be in a better position to address your needs.

If a second call does not do the trick, try getting in touch with Holiday Inn using a different method. Holiday Inn offers the option of contacting through its online virtual assistant as well as its social media platforms. Both options provide you with a transcript of your communications, which could be useful if you have to escalate your case.

In situations where these options don't work, you could also try other routes of communication. If you reserved your room through a travel agent or third-party booking agency, you might try contacting them and asking if they are willing to advocate on your behalf.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Back to Holiday Inn's main customer service phone number
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