Holiday Inn is a major hotel chain that operates in the United States and internationally. As it has over 1,100 properties around the world, it isn't surprising that Holiday Inn receives a lot of customer service calls each and every day.
People call Holiday Inn customer support for a variety of reasons, including:
There are a couple of things you can do to help ensure that your call to Holiday Inn customer support is handled quickly and professionally:
Callers seem to be satisfied by the level of service provided by Holiday Inn customer service representatives. There are few reports of dissatisfaction in the media or online.
Holiday Inn's customer service representatives can resolve many typical consumer issues. These include answering questions about resort and hotel properties and their amenities, reserving rooms, assisting with special accommodations or requests, canceling or changing reservations, addressing billing issues and providing details on a guest's IHG Rewards Club account.
While Holiday Inn customer service agents are able to address most consumer issues, there are a few matters that may be difficult to resolve over the phone. These may include problems with reservations made via third-party websites or travel agents. In addition, a Holiday Inn customer service representative may have limited options if a caller is upset about how an issue was handled at an individual Holiday Inn hotel or resort property.
Sometimes, calls to Holiday Inn customer service don't go as you wish they would have. If you get off the phone with a customer service representative and feel as though your concerns were not appropriately addressed, don't fret. You may still be able to get your questions answered or your issues resolved.
First, review the notes that you took during your call. The notes may contain information that points to an area of misunderstanding or miscommunication between you and the customer service agent.
Next, call Holiday Inn customer service back. Politely note that this is your second call and that your initial conversation did not get your issues resolved. The next customer service agent that you speak to may have more training or experience and be in a better position to address your needs.
If a second call does not do the trick, try getting in touch with Holiday Inn using a different method. Holiday Inn offers the option of contacting through its online virtual assistant as well as its social media platforms. Both options provide you with a transcript of your communications, which could be useful if you have to escalate your case.
In situations where these options don't work, you could also try other routes of communication. If you reserved your room through a travel agent or third-party booking agency, you might try contacting them and asking if they are willing to advocate on your behalf.