How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Hertz Gold Plus Rewards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at first menu, then press 2
Here is how our research team describes the way the Hertz Gold Plus Rewards phone system greets you: Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance. For faster service, redeeming points, profile updates, tier status, password reset, and much more, visit hertz.com or download the app. Please listen carefully as our options have changed. For support related to an upcoming reservation, press 1. For a rental in progress or a roadside support issue, press 2. For a completed rental, press 3. For Gold Plus reward inquiries, press 4.
Below are some clips we've found from Hertz Gold Plus Rewards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Hertz. Your call may be For faster service, redeeming points, profile updates, tier status, If you are currently renting a vehicle and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical breakdown and needs an emergency roadside assistance, press two."
Excerpt from a call with Hertz Gold Plus Rewards
Thursday, January 4, 2024 11:44 PM
The first phone menu
"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance.
For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app.
Let's go. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two."
Excerpt from a call with Hertz Gold Plus Rewards
Wednesday, March 27, 2024 9:01 PM
After you press 4
"For the faster service option, please visit Hertz dot com or the Hertz app to update your profile, reset, or retrieve your password, view, or redeem your points, and much more.
To better assist you, please choose one of the following options.
To inquiry about missing point, press one.
For name change, press two.
To purchase or transfer points, press three.
To redeem points towards a future reservation, press four.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Hertz Gold Plus Rewards
Wednesday, February 21, 2024 9:54 AM
After you press 7
"Please select an option.
For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit hertz dot com or download the Hertz app.
Let's go. Please listen carefully as our options have changed.
For a completed rental, press three.
For gold plus reward inquiries, press four."
Excerpt from a call with Hertz Gold Plus Rewards
Wednesday, April 3, 2024 1:04 AM
What are the hours and when should I call?
Hertz Gold Plus Rewards operates the call center for this 800-227-4653 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 137 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hertz Gold Plus Rewards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hertz Gold Plus Rewards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hertz Gold Plus Rewards is Wednesday.The most busy day to call is Thursday, which averages 67% more phone calls by comparison.Again, this is based on a sample of 137 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Hertz Gold Plus Rewards is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hertz Gold Plus Rewards staffs the call center well on Wednesday.
Why call this Hertz Gold Plus Rewards number?
Below is a sample of recent calls to Hertz Gold Plus Rewards, and their purpose. Are any of these similar to the reason you are trying to call?
Account consolidation assistance: "One is that when I was booking, someone said that I have, like, thirty one accounts associated with my pay."
- From a call lasting 20m 27s , Jan 4, 2024 11:44 PM
Conclusion and closing notes
This is Hertz Gold Plus Rewards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hertz Gold Plus Rewards agent. This phone number is Hertz Gold Plus Rewards's best phone number because 1,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-4653 include Make a Reservation, Use My Points, Refund, Missing Points, Cancel a Reservation and other customer service issues. Rather than trying to call Hertz Gold Plus Rewards first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Hertz Gold Plus Rewards has 1 phone number. It's not always clear what is the best way to talk to Hertz Gold Plus Rewards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hertz Gold Plus Rewards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hertz Gold Plus Rewards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.