Does Hertz Gold Plus Rewards offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hertz Gold Plus Rewards below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hertz Gold Plus Rewards phone number to document the phone system.
Here is how our research team describes the way the Hertz Gold Plus Rewards phone system greets you: Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance. For faster service, redeeming points, profile updates, tier status, password reset, and much more, visit hertz.com or download the app. Please listen carefully as our options have changed. For support related to an upcoming reservation, press 1. For a rental in progress or a roadside support issue, press 2. For a completed rental, press 3. For Gold Plus reward inquiries, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at first menu, then press 1
Below are some clips we've found from Hertz Gold Plus Rewards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Hertz. Your call may be For faster service, redeeming points, profile updates, tier status, If you are currently renting a vehicle and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical breakdown and needs an emergency roadside assistance, press two."
Excerpt from a call with Hertz Gold Plus Rewards
Thursday, January 4, 2024 11:44 PM
The first phone menu
"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance.
For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app.
Let's go. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two."
Excerpt from a call with Hertz Gold Plus Rewards
Thursday, May 23, 2024 10:36 PM
After you press 4
"For the faster service option, please visit Hertz dot com or the Hertz app to update your profile, reset, or retrieve your password, view, or redeem your points, and much more.
To better assist you, please choose one of the following options.
To inquiry about missing point, press one.
For name change, press two.
To purchase or transfer points, press three.
To redeem points towards a future reservation, press four.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Hertz Gold Plus Rewards
Wednesday, February 21, 2024 9:54 AM
After you press 7
"Please select an option.
For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit hertz dot com or download the Hertz app.
Let's go. Please listen carefully as our options have changed.
For a completed rental, press three.
For gold plus reward inquiries, press four."
Excerpt from a call with Hertz Gold Plus Rewards
Wednesday, April 3, 2024 1:04 AM
What are the hours and when should I call?
Hertz Gold Plus Rewards operates the call center for this 800-227-4653 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 298 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Hertz Gold Plus Rewards call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hertz Gold Plus Rewards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hertz Gold Plus Rewards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hertz Gold Plus Rewards is Wednesday.The most busy day to call is Monday, which averages 89% more phone calls by comparison.Again, this is based on a sample of 298 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Hertz Gold Plus Rewards is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hertz Gold Plus Rewards staffs the call center well on Wednesday.
Why Customers Call Hertz Gold Plus Rewards
Below is a sample of recent calls to Hertz Gold Plus Rewards, and their purpose. Are any of these similar to the reason you are trying to call?
Missing points inquiry: "I see my points are gone, nineteen hundred."
- From a call lasting 11m 42s , Aug 5, 2024 12:45 PM
Information about why customers call Hertz Gold Plus Rewards is extracted from issues that customers have reported to GetHuman.
This is Hertz Gold Plus Rewards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hertz Gold Plus Rewards agent. This phone number is Hertz Gold Plus Rewards's best phone number because 1,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-4653 include Make a Reservation, Use My Points, Refund, Missing Points, Cancel a Reservation and other customer service issues. Rather than trying to call Hertz Gold Plus Rewards first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Hertz Gold Plus Rewards has 1 phone number. It's not always clear what is the best way to talk to Hertz Gold Plus Rewards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hertz Gold Plus Rewards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hertz Gold Plus Rewards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.