The best thing I have found that you can do with the H&R Block customer service line is give up. No, I don't mean to hang up the phone, but you do have to stop trying to listen to the customer assistant. I have had to call H&R Block a few times over the last few years, and while the virtual assistant may work for some people, I have a unique situation that mainly annoys me.
I am sure that H&R Block gets a high number of phone calls from people daily who need help with their log-ins, filing taxes, dealing with audits, etc. However, during the off-season, I think it's safe to assume anyone calling has a special situation. The virtual assistant simply can't help with those and offers unneeded advice.
While I attempted to work with her for a while, I quickly realized that it was in my best interests to just demand customer service. While it will take a few attempts, doing so can get you straight to a customer service representative, which was the best bet this time through.
I initially called because my mother needed help accessing tax records from two years ago. The problem is that my dad filed them with H&R Block software, and we can no longer get into the account now that he is deceased. My mother never handled anything like this and is basically stranded, which is why I called the company.
When I first called, I was greeted by the virtual assistant agent who told me, "I can help you with things like log-in issues and getting a copy of an e-file return. Please tell me what I can help you with." At first, I tried to listen, and I told her, "Help with accessing old taxes." She then told me, "In order to help get you to the right representative, do you prepare your taxes on your own or through the online product?"
I said on my own, and then it told me that I could just go online to access the returns and that if I didn't know my past log-in, then she could help with that. I said no, but then it asked me if I was able to get online for help logging in. This time, I said "Customer service" loudly, hoping to cut her off. This wasn't going to help me since I didn't file the taxes in the first place and would not even know where to start.
This time, it took me to the hold line, where I waited about five minutes before I got to someone. There should be an option to opt for a real customer representative from the start because the virtual assistant thing is not for everyone. This is my only complaint because the representative I did get was excellent.
This H&R Block phone number is ranked #2 out of 3 because 188,124 H&R Block customers tried our tools and information and gave us feedback after they called. The reason customers call 888-482-9288 is to reach the H&R Block Technical Support department for problems like Can't Login, Track a Tax Return, File a Return, Refund a Charge, Ask For Tax Help. As far as we can tell, H&R Block has call center locations in Alabama or Indiana or California or Florida and you can call during their open hours Mon-Fri 7am-7pm CST. H&R Block has 3 phone numbers and 7 different ways to get customer help. We've compiled information about 888-482-9288 and ways to call or contact H&R Block with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling H&R Block at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 888-482-9288. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when H&R Block Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than H&R Block Once on the phone with H&R Block's Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 888-482-9288 is H&R Block's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-472-5625 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach H&R Block help by calling them, is that other customers give their customer support at this number a 46% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.